Question about HP OfficeJet 6310 All-in-One Printer (Printer/Scanner/Copier/Fax) w/USB Printer Cable , Retail

1 Answer

All-in-one stopped working

I have an all in one that is about 8 months or so old. We leave it on with the computer. When I came back home one day last week, the printer had power on it but the screen just shows light but it does not show words or the time or anything it normally does. Also, we cannot get it to print anything at all.

We have troubleshooted it and have come up with nothing. I have followed the steps in the manual but nothing has worked yet.

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    MVP:

    An expert that gotĀ 5 achievements.

    Novelist:

    An expert who has written 50 answers of more than 400 characters.

    Governor:

    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 106 Answers

Hi,

below is the document that i want you to follow exactly in order to resolve the issue.

CLICK HERE ==>> DOCUMENT

If the issue still not resolve, try to check the warranty status by calling HP at 1-800-474-6836. The product can still be service if it still in warranty.

thank you so much.

adonscott

Posted on Jul 26, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Printer prints test page and direct prints fine but anything sent from the PC only prints (at most) a thin line (about 2cm/1in) on the left side of the page.


Well, if it ran okay with Windows 8.1 until the last month and if it prints a test page ok, the problem is unlikely to be drum wear or wear of internal parts. You sometimes encounter weird streaking effects if the windows are not clean. Normally, if only one side of a page is being printed, parts are worn or the drum need replacing. But your test page prints out. The only thing I can see that would have changed is --Ta da! -- some automatic update by Windows 8.1. Re-installing drivers doesn't really undo any changes in Windows 8.1 itself or whatever you have installed in the last month or so. (Windows 8.1 experts can stop laughing--I am simply making an educated guess.)

If this were a home setup rather than a work computer, I might see what would happen if I returned the computer to a state prior to "the last month or so." If the printer then worked, you would know it was not a hardware problem but rather what had been installed on the computer after that. Is the printer actually using the Brother driver or is it deferring to a Microsoft driver? Just something for you to check in your device manager. If returning the computer to a former state fixes the problem, you may have to test subsequent installations to determine which one troubles the printer, a tedious process unless a candidate springs to mind.

Aug 11, 2015 | Brother HL-4040CN Laser Printer

1 Answer

C4280 photosmart printer - printer screen says "Printer cartridge missing or not detected" - I replaced the old HP cartridge that was in when the message appeared with a new HP printer cartridge in but it...


Uninstall the program from your computer. Plug in your printer first replace with new cartridge making sure to remover the film on the cartridge Then plug in patch cord to computer, program should reinstall if need be you may have to have your disk that comes with the printer. Hope this works, Printers are going for very cheap I would suggest buying a new one if this does not work.

Apr 01, 2010 | HP Photosmart C4280 All-in-One InkJet...

1 Answer

Printer prints purple


Open the kodak all in one home center on your desktop and click on [?] on top most right hand side. choose maintenance under general links and choose printhead cleaning. if this does not solve the issue, call kodak @ 1800 421 6699 and they will replace the printhead for you free of cost. Kodak esp-3 printer had issues with it since beginning, kindly refer to online views or the reviews before buying a product. i would recommend you to buy esp 5250 as this printer had issues with the working since beginning and Kodak only replaces the printer with same model. And issue still persists.

Aug 01, 2009 | Kodak ESP 3 Multifunction Printer/ Copier/...

1 Answer

Clean unable 46


You need a new ink absorber box which can be purchased from a brother service partner near your home.

www.brother.com

If you have got the spare part (ink absorber box) you have to open the printer:

Do NOT clean the old one! It cant be cleaned: The felt wont take up ink anymore and will stain the machine from inside and the furniture beneath the printer.

After replacing the eeprom of the printer needs reset:

(dcp: use arrow-up and set key to choose the digits. e.g. arrow-up til 8 then set arrow up til 0 then set
mfc: use the fax-number keys.
Stop-button will always go back to maintenance, if you have done wrong)

press menu then start bk-copy then fourtimes arrow up quickly after another.

machine will switch to maintenance mode and light(s) will flash.

press 8 0

press start bk-copy until PURGE 64xx

press 2 7 8 3

Purgecount will be 0000

Press stop

press 9 9 to leave the maintenance mode.

After the mfc/dcp comes up again in normal state the error has disappeared

May 14, 2009 | Brother DCP 130C All-In-One InkJet Printer

1 Answer

I HAVE A KODAK 5500 PRINTER. IT IS ABOUT SIX MONTHS OLD. IT WAS WORKING FINE AND ALL OF A SUDDEN IT STOPPED PRINTING. I CALLIBRATE THE PRINTER BUT THEN IT WON'T COPY IT OFF THE SCANNER. I HAVE TRIED TO...


Retailers only have 30-day replacement warranty, unless you paid extended warranty from them.

Call up Kodak immediately to have that unit replaced, manufacturers have 1 year replacement warranty regardless where you purchased it.

Oct 13, 2008 | Kodak Printers & Copiers

1 Answer

Canon BJC ink jet printer


May we know what are the things you've tried?

Jul 26, 2008 | Canon BJC 2100 InkJet Printer

1 Answer

Brother dcp117c


Hi Jay,

let me guess, your dcp is about 2,5 years old, right? You have used generic ink carts and very often used the manual cleaning, right?

You need a new waist ink absorber,, which can be purchased at any service partner near your home (see brother homepage of your country). When done so you have to open the dcp and to replace the box. At last you have to reset the eeprom:

press menu then start bk-copy then fourtimes arrow-up (quickly after another). machine switches to maintnenace mode. press by help of the arrow-up and after each digit the set key: 8  0 (zero).
Press start bk copy til PURGE64xx appears. Press 2 7 8 3 (Arrow up and set key) and then STOP.
To leave maintnenace press 9 then 9. After machine comes up in a normal stae the error message is disappeared.

Please DO replace the box first before doing the reset. Otherwise you will seriously damage the dcp!

Mar 12, 2008 | Printers & Copiers

Not finding what you are looking for?
Printers & Copiers Logo

42 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96417 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...