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Trying to send a scanned document to an e-mail address in the mailbox and it continually says check server. We recently switched to qwestoffice.net but also had a power outage at the same time, ever since cannot complete this function.Help.

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Check with your ISP (Qwest) for proper settings. They may have a setting for max size of attachments sent. MM85

Posted on Jul 24, 2008

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1 Answer

Mailbox does NOT have send option


Maybe, all you needed was to configure the "outgoing" mail-server, so that the printer could send to that server, and that server would send the message to your mailbox.

Apr 07, 2014 | Canon imageRUNNER 3230 Black and White...

1 Answer

Xerox WC 3220 scan to e-mail problem with external smtp server(ISP). I am trying to configure the scanner to send mail. I follow up the instructions in the manual. When I try to test it I got smtp error ...


You can always find answers to your Xerox questions at www.xerox.com/support .

The 3220 does NOT support SSL, please verify if your email service is requiring SSL transmission. (Port 445 or 587 are indicators of SSL email requirements.) There are free email providers that will still send on port 25 without SSL. Xerox does not provide a list however so you will need to research these yourself.

Instructions for setup scan to email below:
Configure the Machine for Scan to E-mail
IMPORTANT: Obtain the following information from your e-mail service provider before configuring the machine for Scan to E-Mail.
  1. What is the host name or IP address of the SMTP server?
  2. What port number does that SMTP server require?
  3. Does the server require authentication login? If so, what format does the server expect the login? (Does the server require the full e-mail address or just the part before the @ sign?)
  4. Does the e-mail server require POP3 before SMTP authentication? If so, obtain the POP3 settings (POP3 host name or IP address, port number, and login name/password).
  5. Does the server require SSL or TLS encryption? If so, ask your e-mail provider to provide you with an e-mail server that does not use SSL or TLS encryption as the printer does not support SSL/TLS encryption for e-mail authentication.

    NOTES:
    • If you are provided with a new e-mail server to use, questions 1 - 7 will need to be answered again.
    • Xerox does not provide a list of e-mail providers that do not require SSL/TLS encryption for e-mail authentication.
    • If unable to find an e-mail service that does not require SSL or TLS encryption, See theRelated Items below for information on how to Install the Network Scan program for a Windows OS or how to Install the USB Scan Driver for a Macintosh OS. Once the scanned file is stored on your computer, it can then be e-mailed from your computer as an attached item/file in a new e-mail.
  6. What is the attachment size limit on the account on that server?
  7. What 'From' address will the printer use for Scan to E-mail? The From address should be a valid e-mail address for the e-mail server that the printer will use. Ask the e-mail provider if authentication is required if the login name (above) is allowed to be used for the From address the printer will use.

    If you do not know the answer to the questions above, contact the people that control the e-mail server you want the machine to use for Scan to E-mail. The following parties can provide you with additional assistance:
    • If the e-mail server is inside your company's network, contact the E-mail Server Administrator to obtain the required settings.
    • If the e-mail server is outside your company, contact the Technical Support for that e-mail service to obtain the required settings. This may be your Internet Service Provider (ISP), or a 3rd party E-mail Service Provider.
Configure the Machine's E-mail Settings Using CentreWare Internet Services (CWIS)
After you have obtained the above information, configure the machine's e-mail settings using CWIS.
  1. Access CWIS. See the Related Items below for additional information.
  2. Click on the [Properties] link.
  3. In the Properties section on the left side of the window, click on the [+] symbol next to theProtocols folder to expand the list of options.
  4. Click on the [SMTP Server] link.
  5. Click on the [IP Address] or [Host Name] radio button.
  6. Enter the IP address or domain (host) name of the SMTP (e-mail) server in the field provided.

    NOTE: If you use an IP address for the SMTP server, verify that the IP address for the server will not change. If the SMTP's server IP address changes, the machine will be unable to Scan to E-mail until the machine's SMTP Server address entry is edited with the new SMTP server IP address. If necessary, contact your E-mail Administrator to verify how the IP address has been assigned to the SMTP server.

    NOTE: If using the domain (host) name, make sure DNS is enabled on the machine. By default, DNS is disabled. To enable and configure DNS settings, click on the Properties tab, click on the TCP/IP link under the Protocols folder, enter the required DNS settings for your network in the DNS/DDNS field, and then click on [Save Changes]. Contact your Network Administrator to obtain the correct DNS settings.
  7. Enter the port number used by the e-mail server, from 1 to 65535, in the field provided. The default port number is 25. If you use an IP address for the SMTP server, verify that the IP address for the server will not change.

    NOTE: If you use an IP address for the SMTP server, verify that the IP address for the server will not change. If the SMTP's server IP address changes, the machine will be unable to Scan to E-mail until the machine's SMTP Server address entry is edited with the new SMTP server IP address. If necessary, contact your E-mail Administrator to verify how the IP address has been assigned to the SMTP server.
  8. If authentication is required, insert a check mark in the SMTP Requires Authentication check box.
  9. In the SMTP Server Login Name field, enter the SMTP login name.
  10. In the SMTP Server Password field, enter the SMTP password and then retype the same password in the Verify Password field.
  11. If the E-mail server requires POP3 before SMTP authentication, continue with step 13. Otherwise skip to step 17.
  12. If POP3 before SMTP authentication is required, insert a check mark in the SMTP requires POP3 Before SMTP Authentication check box.
  13. In the POP3 Server and Port field, enter the IP address or domain (host) name of the SMTP (e-mail) server and the port number. The default port number is 110.
  14. In the POP3 Server Login Name field, enter the POP3 login name.
  15. In the POP3 Server Password enter the POP3 password and then retype the same password in the Verify Password field.
  16. Click on the [Save Changes] button.
  17. In the Properties section on the left side of the window, click on the [+] symbol next to the E-mailfolder to expand the list of options.
  18. Click on the [E-mail] link.
  19. Click on the [E-mail Setup] link.
  20. In the Default [From:] Address field, enter the from E-mail address that the printer will use for sending E-mail.

    NOTE: If you do not want the from address that the printer will use to send E-mail to be automatically copied on any E-mail that is sent from the printer, make sure that the check box next to Always prompt for file format setup before scanning is not checked. Additionally, the following default settings can be set for Scan to E-mail:
    • Default Original Type - Available options are: Text, Text/Photo, and Photo
    • Default Scan Resolution - Available options are: 100 dpi, 200 dpi, and 300 dpi
    • Default Attachment Type - Available options are: PDF, TIFF - Multi Page, and TIFF - Single Page
    • Default Scan Color - Available options are: Mono, Gray, and Color
    • File Format Setup Prompt - Leave this box unchecked if you do not want to be prompted for the file format each time you Scan to E-mail.
    • Conformation Sheet - Available options are: On Errors Only, Always, and Off
  21. Click on the [Save Changes] button.NOTE: See the Related Items below for information on how to Scan to E-mail. When Scan to E-mail is successful, it is recommended to print a copy of the SMTP Server settings and E-mail Setup settings from CWIS for your records. If Scan to E-mail fails in the future, refer to these settings.
Configure Additional E-mail Security Settings (Optional)
For additional security when sending e-mails, the machine can be configured to require the sender to be authorized prior to using the machine's Scan to E-mail service. This is an optional security feature for Scan to E-mail and is disabled by default.
Authorized users for Scan to E-mail can be configured using CWIS. Up to 2,000 users can be registered.
  1. Access CWIS. See the Related Items below for additional information.
  2. Click on the [Properties] link.
  3. In the Properties section on the left side of the window, click on the [+] symbol next to the E-mailfolder to expand the list of options.
  4. Click on the [User Authentication] link.
  5. Insert a check mark in the Enable Auth User check box to enable user authentication.
  6. If necessary, insert a check mark in the Enable Guest Account check box to allow guest access. If this option is enabled, enter a login name and password for the guest account in the fields provided.
  7. Click on the [Add] button to add new accounts.
  8. Enter a username, an authentication ID, a password and an e-mail address in the fields provided.
  9. Click on the [Save Changes] button. The user will be added to the User Authentication List.

Nov 04, 2013 | Xerox WorkCentre M20i All-In-One Laser...

1 Answer

I'm trying to figure out how to scan a document and send it to email using an IKON (Canon) imagerunner C3220 copier? Is this possible?


The following steps will allow you to send and receive E-mail: 1. Make sure you have all of your TCP/IP information set up (IP address, Subnet Mask, Gateway, DNS Server (if one), Host Name, and Domain name of your Domain) before you begin.
2. Enter into the Network Settings and Select E-mail/I-Fax.
3. If you are setting this up for SMTP (Simple Mail Transport Protocol) to send E-mail and I-Fax, enter the IP address or Fully Qualified Domain Name (FQDN) of your mail server in the SMTP Server section. For example: mail_server.organization.company.com. Then enter the email address that will be the default sender in the SMTP Address field.
4. If you use POP3 and want to receive e- imageRUNNER mail and I-Faxes, fill in the IP address or FQDN of your POP3 server and the account added for the imageRUNNER-iR. The password is optional and needs to be entered if set on the e-mail account of the imageRUNNER-iR. Set the POP interval (how often the machine will log in and check for mail).
5. Reboot the device.
* Note - AUTHENTICATION ISSUES -
-If the SMTP mail server requires authentication for sending email, enter Encryption/Authentication login information (SMTP authentication via a username and password).
- For the models that do not support SMTP authentication, the administrator will need to set up a SMTP Relay.

Apr 14, 2010 | Canon imageRUNNER C3220 Color Copier

1 Answer

How do you scan a file with more paper than feeder will hold? Don't want to split the file up and scan as 2-3 documents, want to scan complete file.


do you haave url send if you do then this is easy you can scan the large folders in the mailbox then enter a email addrerss for the mailbox and send the email address as a link and others can retrieve the data from the machines mailbox

Feb 03, 2010 | Canon IMAGERUNNER 6570 Copier

1 Answer

How do I scan a document to send as an attachment via email on Canon ImageRunner 1023iF


First your company must have a e-mail server.Enter the server ip address in the smtp server address in the additional funcktion,system settings,network settings page untill you get the smtp server address.

Nov 03, 2009 | Canon imageRUNNER 1023iF Black and White...

2 Answers

How to scan to e-mail


Hi this is kamal....

pls read and do these steps carefully.. definitely u will get solution..


SCAN DIRECTLY TO E-MAIL FROM THE MACHINE- The direct "scan to e-mail" function was the hardest thing to setup. You have to have an actual POP e-mail address for your scanner, which is how it sends PDFs or JPGs of TIF files directly from the box. Getting an e-mail account setup is simple enough, but the control panel won't recognize the servers by name, for example standard pop mail server names list POP.GMAIL.COM. Instead you have to actually convert the server names into IP addresses (I found a website somewhere that did this) and insert that IP address into the control panel.

Once setup, the scan-to-email function works just as you'd expect. But it requires way too many key strokes on the machine to actually send the document. "Are you sure, Are you really sure, Are you really really sure?" (not exact quotes, but you get the idea)

I'm in my late-twenties with a background in the tech field, yet programming this direct-to-email function had me cussing and pulling my hair out. I imagine most people will setup the network scanning application and stop there. The network scanning application is actually a lot more versitile than the direct scan-to-email, even though it requires you to have your computer turned on. But using the network scanning the document just appears, then you can forward it to whatever e-mail you want via your computer (and keep your hair).
best regards
kamal singh

Oct 08, 2009 | Samsung CLX 3160fn All-In-One Printer

1 Answer

Unable to scan document


Prob need to configure E-mail settings for mailbox. Your KM probably has a web interface for configuring TCP/IP settings and such. Log into it and configure SMTP and POP3 settings so that your copier has an e-mail server to send and receive. Do you see any error codes in the log? The error codes should tell you exactly what is misconfigured. But my guess is that there's no e-mail settings.

Peace

Jun 19, 2009 | Konica Minolta bizhub C250 All-In-One...

1 Answer

Getting a CE-02 error when trying to scan.


1) Check that the Network Cable is
inserted properly.
2) Check that the connected network
supports TCP/IP protocol.
3) Check from the Web Page that the
Primary/Secondary E-mail Server
Address or the Destination FTP server/
Desktop PC address are properly set.
4) If the above address is described with
Hostname, check that the DNS server
is properly set.
5) Check that the SMTP server/FTP
server/NST causes a trouble or not.

Jun 10, 2009 | Sharp AR-275 Copier

1 Answer

How to scan and e-mail a text document


Add the email address where you have to send mail in the device front panel. Click the ScanTO button on the device.Device should be connected to network and mail exchange server should be setup. Scan the document and sent it.

Nov 27, 2008 | HP PSC 1510 All-In-One InkJet Printer

1 Answer

Trying to Email documents from RICOH


start by checking authentication... make sure your smtp server login is correct, also change your smtp name to ip format... run cmd and ping your mail server... example ping mail.server.com it will respond its ip address

May 07, 2008 | Ricoh Aficio 1515MF All-In-One Laser...

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