The message left on your phone was probably left by someone internal, meaning they called your phone and when you did not answer, they hit their message key which turns on your message lamp and display. If you press your message key and it rings someone in the office then they are the one that left the message and they have to answer your call. You can usually cancel the lamp/message on your phone by pressing " Intercom ( your extension button ) " # 4 0 9 and then hang up. You can have up to four ( 4 ) messages on the phone so it may take putting in the code a couple of times to clear the display.
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Hi unfortunately you are going to have to program a softkey to be a MSG key, when you have done this press the MSG key and delete the message- you can then re-program back to the original button. This video shows how to do this, go to http://www.abbeytelecom.com for more helpful videos relating to the Samsung Prostar
If your voicemail is a Toshiba in-skin and your main greeting is under 991 mailbox then the last message you change before getting out of programming will be the active message so listen carefully to the prompts and make sure that your new message is the active one when leaving programming. Let me know if this helps. ....Mitelmike
This is a very common problem with the Message waiting light, it can be used to turn on other msg waiting lights on other phones, or used to call back the voicemail after a message has been left in your mailbox. What you need to do is cancel the message waiting light, the code is Intercom + #409, then you will hear a studder dial tone, do that code from both phones (ext 11 and ext 24) and it should solve your problem. I would recommend after using the code, follow up with leaving a message in each phones mailbox to turn the light back on and see if then when you press it, it will take you to your mailbox.
I need more information. Your phone can be connected to one of many different Toshiba phone systems and you can also have different voice mail systems. I'm assuming you are talking about voice mail messages.
Can you verify that this is happening only on your phone? If you swap phones with another station does the light start to work? It's rare, but the light itself may be the problem.
Does this same thing happen to anyone else? Is the voice mail not turning on any message waiting lights? or is it working for others?
Not knowing all the details, you could try emptying all messages including saved messages. Then try to leave yourself a test message.
If you know how, you could have your mailbox deleted and re-created. This would need administrative rights to voice mail programming.
Most voice mails have an option to activate the MSG light or not when a new message arrives. Your's could have been turned off by mistake or glitch.