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HP Scanjet 3300C I donot seemto beable to scan with the above. Whenever I select "Start New scan " I get the following " an undefined error has occurred (2117). When I close the programme this message come on "the instruction at 0x74986060 referenced memory at 0x00000000. The memory could not be read. Click OK to terminate the programme" Can you please help Alan Parsons at aljupar@smartemail.co.uk

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  1. Unplug printer from usb
  2. remove printer from installed printers in windows, chose delete all files when asked.
  3. Reinstall printer software from disk
  4. connect printer back to computer usb

Posted on Jul 24, 2008

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Posted on Jan 02, 2017

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