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I have the same problem and there is an inherent design flaw. You can normally buyt these at most outlets, however you can buy more than 4 to support the tray, or I have cut a small diameter aluminium tube (1/4" diameter) and threaded it through the tray from the side and into the sliding rails. It is not an ideal solution, but will last a lot longer than the silly grey wheels! Doi two bits ( one at the back and one at the front.) You have to play around a bit to get the drawer to move in and out, but it is much stronger than before. Good luck Charles in Australia