Need to go through menu to factory reset. This gets machine to ready. You now need to decalcify with a citric acid descaler, not vinegar. With the water tank filled with descaling solution go through the menu to rinse option and rinse machine. When finished rinse cycle and with remaining descaling solution push water button open side knob and rinse the steamer system with descaler.
Hi,
Have you take off steam pipe and clean it?
If you do this and you hear the pump going, then i think you have calcium in some pipes in your machine, it can also be the "water counter" in the machine that need to be replaced.
Hope this can help you.
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