Question about Brother HL 5250DN Laser Printer

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Brother 5250 DN Paper Jams

The Printer is about 10 months old now and it seems to jam almost every time that a print job is sent. The duplex function is on and it seems to print the first side, but constantly jams while printing the second side ( when I clear the jams only one side has been printed). I am using standard 20lb paper and have cleaned the unit multiple times with compress air and wiped down other parts according to the brother maintenance. I'm not exactly sure what else to do, any help would be greatly appreciated.
thanks.
Paul

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  • Anonymous Jul 25, 2008

    I have the same problem. It started after my first drum replacement, right around one year (the end of the warranty.) I called Brother and they said the solution was to use heavier weight paper. That did not help for long. When it works it works great. My solution will be to not purchase another Brother product.

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You problem is actually in the pick-up roller and separation pad areas. the paper is delaying and not making it through to the next check point in the machine fast enough.

1st
Take it by your closest Brother Service Outlet. They're in the phonebook under "Computer Service & Repair". It's a cheap fix but requires parts.

2nd
Use good paper. Paying a little more for paper will save you a lot over time in repairs and premature toner and drum failures. Brother printers are really finicky about paper quality. Recommend "HP Office" brand paper as a minimum. It's a known good paper for general everyday printing and won't break the bank.

Posted on Aug 26, 2008

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I have a paper jam at the back of my printer, where do i open it


Hopefully this will help you. Good luck !

Causes of jams

NOTE If you are experiencing jams in the duplex paper path, make sure that the duplex-tray

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Occasionally, paper or other print media can become jammed during a print job. Some causes include

the following events:

? The print media that is being used does not meet HP specifications.

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? The cartridge door is opened during a print job.
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  1. a5250_u_g062.gif
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