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Patio heater won't stay lit

Our patio heater lights and starts heating up, but after 1 -3 minutes it shuts down. The tank is full of propane. Nexgrill Outdoor Patio Heater Model 920-0010 bought at Costco Talking with Nexgrill tech. dept. as I am writing this.  My problem is similar in that after having the pilot light lit for a minute and then turn the control knob to fire up the burners, the pilot light fades away and then the burners shut off. They suggest it may be the thermocoupling.  The best way, they say, to check to see if it may be defective is to unscrew the thermocoupling from the lower cone cylinder and hold a lighter to the thermocoupler while you turn on the burner (of course you should probably have a lighter for both the burner and the thermocoupler).  The thermocoupler should sense the heat and therefore keep the flow of propane going to the main burner.  If the main burners shut off, most likely the thermocoupler is bad.  I have had great success with Nexgrill's tech. dept.  They are very helpful, keep a good log of your discussions and send out the parts you need, even if you are past the one year warranty period.  I like the Heater but find that any propane device is fraught with issues such as corrosion, leaks, thermocouplers going bad and of course, air not purged from tanks!  Pain in the A----!! Good luck!

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Posted on Jan 02, 2017

  • 8 Answers

SOURCE: Lots of yellow - then very low heat

Are the flames still yellow? If so the burner just needs to be adjusted which is very easy? Look at the ends of the tubes that come out of the burner and end right at the back of the gas controls. You should see a small piece of metal that will slide or spin to close a hole. You want to close or open it a little at a time while the grill is burning. Adjust this until you only see blue flame or blue flames with a little bit of a yellow tip.

Posted on Aug 05, 2009

  • 43501 Answers

SOURCE: Just bought new propane tank for my Charbroil

Either you got short changes on gas or the regulator is not working properly. Check the tank to see if it is empty, if not then the regulator will need to be changed.

Posted on Nov 12, 2009

  • 274 Answers

SOURCE: Worked fine last year. Now, lights well but just

Try changing the regulator.

Posted on Jan 15, 2010

  • 10 Answers

SOURCE: new propane tank won't ignite

The regulator on the on the hose is either gone bad, or could have got a little bit of dirt in it. You could tap the side of the regulator gently and sometimes this will solve it.

Posted on Apr 11, 2010

  • 1 Answer

SOURCE: I bought Patio Heater from Costco model 920-0029

Sir, we service allot of patio heaters in the US and distribute them as well. We, however do not sell to Costco, and I am sorry that you are having these problems. Please feel free to call our company anytime you would like, and we can try to handle your needs. We sell our regulator for $14.85 and offer free shipping to all of our customers. If you would like, please visit our web site at or call 623-875-1330, and any person that answers is fully equipt to assist you.

Posted on May 14, 2010

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