Question about Microsoft Xbox 360 Console

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Xbox 360 Everytime a put a game in the system it says it's unreadable. At first I thought the game was scratched so I went out and got a brand new game and it still wont read it. Is there anything I can do to get it to work?

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Mine did this for a bit then I got the dreaded red lights. Had to send it for repair.

Posted on Jul 24, 2008

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Posted on Jan 02, 2017

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Bought guitar hero 5 xbox game w/guitar..disk spins and then says unreadable contact support...


Are other games working correctly in your Xbox 360?

Is this a brand new disk? or did you buy used?
if used, check for major scratching on the disk. If scratched heavily you can try to buff out scratches with a lint free cloth, I have also heard that toothpaste could be used for buffing out scratches, but I would only try this as a last resort.

If other games work fine in your Xbox, it's probably the disk. Make sure you have the XBOX version of the game (and didnt accidentally grab the PS3 game instead or something)

If it is the right version of the game and brand new and not working, call Activision and tell them you have a bad disk, if it's brand new I can't see how they wouldn't replace it. Or just return it to the store.

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My son was playing his brand new game that we just opened modern warfare 2. while playing the game a message popped up disk is unreadable. we cleaned it with a cloth and now everytime we put the disk in...


Thoroughly check the disc for scratches (especially around the center of the disc, those usually are the most important). If you don't see this message in his other games, it may be the disc. Perhaps try returning the disc and buy a new copy. If he gets the same message, contact Microsoft for further support.

Jun 29, 2010 | Microsoft Xbox 360 Console

1 Answer

Everytime i put nhl10 in to play it says the disk is unreadable and i just got it today


Check the back of the disc for any kind of circular scratches, because moving the xbox while a disc is in it is commonly known to scratch up discs, even if they are new. Try putting in the disc, then go to Game Library, and click on the game (NHL 10), then hit Install to Hard Drive, this may fix the problem, if this doesn't work, go to your local game store, and see if they can buff out the scratches.

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Disk unreadable for Madden 10 everything i go online to play in the middle of the game it will come up and the game is brand new no scratches


if the xbox can read other games perfectly fine i would say that it might be a defect with you copy of the game. if other games have the same problem it means that the lens on your xbox is dirty or scratched. if dirty you could use a lens cleaner, but if its scratched you would need a new DVD drive put into the xbox which would have to be done through microsoft

Sep 15, 2009 | Microsoft Xbox 360 Console

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use PLEDGE spray can on it to fix the scratches

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the problem is the disc drive.
you have to open it up and put some stick foam " like a sticky strip of foam, insulator : on top of the drive .
the problem is that the disc touches the laser assembly while turning cheating a ring on the disc.
i can fix your games as well as the disc drive if you feel like is to complicated.

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This is a known issue with the 360, most likely the cause is that the spindle that holds the disc is loose or completely broken off. As the way the cap for the spindle was made, microsoft used a magnet to hold it in place instead of glue or soldering as most drives would have. This is just another instance of inferior workmanship on their part to save money.

Contact 1-800-4MY-XBOX to get an RMA issued.

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Lazer burn!!!happens to a load of my discs too usually doesnt kill em though

Mar 26, 2008 | Microsoft Xbox 360 Console

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I do believe its a problem with the disk. The disk may not be scratched or anything but it could possibly something internally wrong with it. I'd take the disk back and exchange it. Hope this helped! Have a great day!

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