- try to unplug the power cord of the printer
- do the semi full reset
- press and hold the # and 6 keys
- and while holding the 2 buttons replug the power cord of the printer.
- do not release the two buttons yet
- wait for the printer to starts up
- if it turn off, release the two buttons
- then it will appear the smei-NVM reset
- If you need clarification, ask it in the comment box above.
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Somewhere, your printer has a sensor (probably a light and a mirror and a detector), to try to distinguish between transparency media and opaque media (such as a sheet of paper).
So, that sensor either has a piece of transparency media stuck inside it, or it is otherwise misdiagnosing what media is between the light-emitter and the light-detector, and thus is claiming that there is transparency media loaded into the paper-tray.
It sounds like you need to take the printer to a qualified technician.
You open the door from the back of the printer (turn the knobs) and the paper can be removed from the back. After removing paper jam, replace the door. It is a long door as wide and the printer, but about 2 1/2" wide.
Sounds like your spot sensor is broken. It will give you this error if not working properly. It is attached to the right side of the cartridge carriage and emits a small blue light when paper is fed in to the machine. It looks at the paper and tells the machine the paper is there or in this case not there.
When you say all other printing processes are ok, I am assuming you can make copies and print from the computer. If so...then are the blank faxes coming from several different fax machines or are they coming from one particular fax machine. If one particular fax machine, then the problem is probably on their end. I need to go backwards a second....when you receive a fax does the machine spit out a blank page or no paper is fed at all..it just receives the fax? Is the machine programmed to just receive faxes to memory to be printed out later? It doesn't make sense for it to print or copy but not to print a fax. If problem persist try a different fax modem.