Question about Microsoft Windows XP Professional

2 Answers

Joke-blue screen please help me with removing this blue screen,thats on my desktop staring page. it covers my background settings ad it says install a anti virus removal. what is this?

Posted by on

  • Anonymous Oct 02, 2008

    I got this virus through an e-mail that was addressed from UPS. It is just annoying and thankfully did not destroy anything on my system. I have not been able to get rid of it.



2 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 162 Answers

Try to boot into safe mode. If you can, and it's not there, you may be able to go to ADD/REMOVE PROGRAMS and see if you see anything that may hint at you to remove. If you can get to safe mode without problems, then you can run an antivirus program in that mode. I would download SPYBOT SEARCH & DESTROY and put it on a USB drive and plug that in while in safe mode and run it from there (you may need the help of a friend to get the program if you can't use your system). Let it run and fix whatever it can before rebooting. This may take some time so let it run preferably overnight.

Posted on Jul 25, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert who has written 20 answers of more than 400 characters.


    An expert who has answered 20 questions.


    An expert that has over 10 points.

  • Expert
  • 47 Answers

It may be a malware infected to your PC. there are many ways to remove the malware executable files. you dont do anything on malware, related on install.

It prompt you to install... some antivirus program. but it will be the dangerous one for our system, with the suspicious of malware.

the following link may be very helpful for you..


you have an another option in windows registry, to remove that malware. it may be not easy to do than the previous solution.

thank you

Posted on Jul 24, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

4 Answers

How to get rid of adverts

Disable Active X on your browser. Install virus and malware protection software.

Aug 11, 2014 | Computers & Internet

1 Answer

Uninstall ad-aware

Start your PC and press F8 several times until the boot menu comes up. Then select "Safe Mode with Networking". Now get some or ALL of the FREE programs below.

Download, Install and Run Malwarebytes Anti-Malware:
When Installing choose the non-pro version.

Download, Unzip, Install and Run TDSSKiller:

Download, Install and Run Super Anti-Spyware:

If you have an outdated Anti-virus program then Download, Install and Run Avira Anti-Virus:
Make sure to select ALL of the "threat categories" when you install or configure Avira.

You should be in pretty good shape if you run and install all of these programs....

Jun 20, 2012 | Computers & Internet

1 Answer

"My WebSearch" home page has


You do not say what type of computer this refers to, which Operating System you use or what type of Internet Access you are using, more information about which might have helped me provide an answer more specifically tailored to your exact circumstances.

In general terms, this sound like a form of Malware/Spyware infection that has changed your Browser and Home Page Settings.

Immediately, you can try to run System Restore to attempt to revert the computer's Settings to those of a date and time when the computer, the Browser and the Home Page were set up, running and performing correctly.

In Windows Computers:

Start > All Programs > Accessories > System Tools > System Restore > Restore my computer to an earlier time > select a highlighted Date in the Calendar and an Event in the Schedule, that preceded the change in your Browser and Home Page Settings > Restore > Restart the computer > test.

If this does not work you might need to improve your Spyware/Malware Protection.

Good products to consider are:

Malware Bytes (

Super Antispyware (

Consider downloading and installing these (even the free versions are good).

Run thorough scans and Malware, Spyware, Trojan and Virus purges with these programs and any other good security software you have installed.

Lock your Home Page in the Preferences > Home Page ****** Protection section of Super Antispyware.

Consider a better, powerful but less system resource draining Anti Virus such as:

Avast! Free Home Edition (
If you decide to go with it or try it, the download latest Home Edition Version from the Support & Downloads Page of the Avast! Website and follow the onscreen instructions to install, register and activate it.

While multiple Anti Spyware and Anti Malware Programs can be used, in conjunction with one another, on a single computer, Anti Virus Programs generally cannot, as they are likely to conflict with one another, so you will have to either disable or completely uninstall any existing anti Virus Software, in order to use Avast!

If none of this fixes the problem, you might have to uninstall and reinstall your Browser or the Browser Component of your Operating System.

In Windows:

Start > (Default Programs) > (Set Program Access and Computer Defaults) Set Program and Access Defaults > select the relevant Browser Category > edit the Browser Settings.

If none of the above resolves the problem, essential System Files in your Operating System may have been corrupted and you might have to do a Repair Installation or Full Reinstallation of your Operating System, after having done a full Back Up of all important Data (Documents, Pictures, Music, Spreadsheets, Databases, Templates, images, Designs, Drawings, Favourites, Custom-built Websites, Desktop Backgrounds, Screen Savers etc.) to an External Storage Device.

I hope this helps.

If this Answer goes some way towards helping to resolve your Query, Problem or Fault, please take the time to Rate it. This helps Answerers, like me, better understand the needs and the point of view of the Asker and guides us in exploring the best ways to provide useful, high quality Responses.

If you need further help, please do not hesitate to post another Question or add a Comment to this Question.

Sep 03, 2011 | Computers & Internet

1 Answer

Blue screen error

Check your bios and see if you have the anti virus turned on. If you do then turn it off. Anti virus prevents windows and other operating systems from accessing the bios portion of the computer. If this works then don't forget to turn ON the anti-virus when you are done installing the new OS

Jun 04, 2010 | HP Compaq Presario SR1300NX (PP195AA) PC...

1 Answer

When i turn my computer on a blue screen appears saying.... windows has not been succesfully stared up due to unmounable boot volume it then says ive to delete some hardrive/ software or something and to...

You need to backup ASAP. I use a knoppix boot cd with an external hard drive to do this. Boot CD and copy as much as you need, if not everything from your hdd to your external. remember to look closely at drives since the will not have drive letter like dos. Once you've backed everything up, restore the OS. Most dells have a restore cd. if you dont have that, you have to use a regulaar windows cd to reinstall windows. the dell one is easier since you get all the drivers and extra install good anti-virus and update definitions. then copy everything you need back from external hdd. remove extra startup stuff and enjoy the fast new system while it lasts.

Oct 28, 2009 | Dell Dimension 4600 PC Desktop

1 Answer

Everytime I try to login to myspace, I get a popup covering my page. How do I get rid of the popups?

Sounds like you may have some sort of Malware infection on your computer.

  1. Download a program called "MalwareBytes Anti-Malware"
  2. Install and run a scan with the program, remove any found infections
This will remove most malware/adware on your computer. As a precautionary measure I would also recommend running a virus scan. If you do not have an anti-virus software on your computer, I would recommend any of the following (they are all free and effective) :

If the problem still persists after both an anti-malware and anti-virus scan I would recommend taking it to a local computer repair shop for further examination. Persistent and random pop-up ad's are the first sign of a virus/malware infection. You don't want to wait till it's too late!

Oct 21, 2009 | Computers & Internet

3 Answers

Desktop gone blank after installing avira

try pressing F8 at startup and press last known good configuration.

Apr 23, 2009 | Computers & Internet

2 Answers

I need ur help again

Hi and welcome to FixYa,

Initially and if I may remark, a very challenging and time consuming virus cleanup. Some that you could try:
  • determine what virus files/names are involved. Some would be appearing in "msconfig" startup;
  • some would not allowed to be deleted, try delete in Safe Mode;
  • in some instances, some services would have to be stopped using Ctrl-Alt-Del;
  • download, install and run RRT (remove restriction tool);
  • download, install and run Ad-Aware.
Good luck and Thank you for using FixYa.

Dec 05, 2008 | E-Machines eMachines Desktop PC

2 Answers

HP Desktop-Frozen on Blue Screen-Warning me of Virus

To get to bios settings its usually the key DEL wen it first boots up.
once there there will be a Restore default settings and then hit y then save and exit.

Oct 21, 2008 | Acer Aspire™ T180 PC Desktop

1 Answer


avast is one of the worst anti virus solutions you can use....easyly affected by virusses and it corrupts the search, restore and wep page settings so you cannot brows or see it.....take it off....the method in doings so is...before uninstall...right click on blue icon on bottum of screen and click on stop all yes on popup,then uninstall.If normal install is run then the virus scanner remove the search assistant and thus corrupt the pages......use something else.... Download a scanning tool that will remove and look for the virus info and tool. there is alot of free anti virusses....AVG is one JJ

Sep 14, 2007 | IBM ThinkPad T23 2647 Notebook

Not finding what you are looking for?
Microsoft Windows XP Professional Logo

Related Topics:

66 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft Computers & Internet Experts

micky dee

Level 3 Expert

2929 Answers

Piyal Perera
Piyal Perera

Level 3 Expert

528 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18413 Answers

Are you a Microsoft Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides