Every time I try to record a show OR check the DVR scheduled-to-record list, I get this error message: "unable to provide program guide information"

Well, I'm trying to decipher this. Why does the recording in DVR revert to the default (date/time???) when the light goes off and comes back on.

I'm guessing you are trying to say time, not date, maybe day?

The DVR is trying to remember when a show comes on and record it, based on your settings. Usually shows come on at a specific time. DVRs usually update their scheduled recordings based on updated programming guide information. If you are constantly unplugging or causing your receiver to otherwise restart, most receivers will download an updated guide upon getting power back or restarting (DVRs themselves not having any idea how long they've been without power, download a new guide just in case after you unplugged them you moved to Arizona). During this time, the recording you set is showing the original time you set it up, because until the guide is downloaded, it has no idea that its wrong.


My best advice, even if I'm wrong about our language barrier here, stop unplugging your receiver. Leave it plugged in and powered at all times.

All times.

For ever.

http://www.timewarnercable.com/en/support/faqs/faqs-tv/on-screeng/iguide/how-do-i-record-a-show-using-m.html

How do I record a show using my DVR and i-Guide?

There are multiple ways to do this:

1. Press the RECORD button on your remote control while watching a program to begin recording. An overlay will appear on your screen to let you know you have started recording.
2. From the TV listings grid, highlight the show you want to record and press the Record button.
3. From any program information screen, highlight the Record icon and press the OK/Select button on your remote to schedule a recording. Follow the on-screen prompts for additional recording options.

Manually schedule a recording for a specific time or channel:

1. Press the MENU button on your remote control then select the DVR icon.
2. Or, if available, press the My DVR button on your remote control.
3. Select the start time, end time and day that you want to record.
4. Press Confirm.
5. In the channel list that appears, select the channel to record from.
6. Select Record to confirm your settings or select Recording Options for additional options.

and:
Video:

How to video DVR

check programmed recordings you will have a clash possibly in time and date on another channel. If the dvd records two channels at once normally check if it has two channels already set up at the same time to record i the scheduled recordings.
you may have two different channel positions that are the same tv station and have set up two different channels to record the same show. and then you may be trying to record another different channel at the same time. check and delete extra channel schedule.

Another way to have this is as an example say programmed record at channel nine f0r show 1 at 7:30 to 8.35 day xyz and then you set up show 2 to record at channel nine say from 8:30 to 9.35.day xyz this will use two time frames during the overlap from 8:30 to 8:35 on day xyz and if you decide to record a third show you can't between the overlap time frame

Hi, my name is Cheri Torres and I am with DISH Network Customer Service. I have never heard of receiver only recording on one tuner but not on the other but I would like to see if we can find a solution for you. The first step to try in order to resolve your issue is make sure that you do not have any timers conflicting with each other. If you do have two different timers that are set to record at the same time it can cause the DVR to record one show and not the other. Another trouble shooting step to try is a hard reset by unplugging your receiver for ten seconds then plugging the cord back in. After you have allowed your DISH receiver to reset try your DVR recording functions again. If both of these options are not correcting the problem please feel free to email me at [email protected] so that I can ask you a few more questions about your issue and get this resolved for you as soon as possible. Thanks and have a great day! :)

Hello! For these issues, here are a few simple steps:

First, for the DVR recording shows, you just need to delete those timers. They may have accidentally been set up.
1. Menu, 7-Daily Schedule
2. Timers
3. Edit list
4. Select any timers that you did not create, or want deleted. This will stop them from recording!

For the program guide:
You just need to download the program guide. Here's a couple easy ways:
First way:
1. Pull up the Guide
2. Press 999 then the right arrow button (Browse) until the guide prompts a download,

Second way:
1. Pull up a menu. Press 6 (Sys setup) -1(Installation) - 1( Point dish)
2. Highlight and select Check Switch on the upper right
3. Select test at the bottom left. (If a message comes up between steps 2 and 3, select yes. )
4. Press VIew live tv, and allow the Acquiring signal message and the guide download to go through.

I hope these steps help!!!

Becki Barned
DISH Network Customer Service

Hello! Dan Busa with Dish Networks customer service department. This sounds like it may be a signal issue, I would make sure the cabling is tight and in good condition. You also want to enable your inactivity standby having it disabled will only make this worse. If everything seems ok you may need a technician.

Hello this is Matthew Gonzales with DISH Network customer service. With a 024 message, the best thing that we can do is hard reset the receiver. To do a hard reset, you simply unplug the receiver from the power outlet it is connected to, leave it unplugged for 20 seconds, then plug it back in. The receiver reboot process takes about 5 minutes. Once the show is back on, try accessing your DVR again, if it is still not working, the receiver will need to be replaced. If this is still a problem, please feel free to email me at [email protected] with your account number so we can get this resolved.

This may be caused by as many as three variables.

The first would be that if your neighbor has Dish Network and they have their TV2 near yours it could be picking up their recording preferences. This would create a recording specific to let's say MONSTER TRUCKS.

The next is if you notice MONSTER TRUCKS when trying to view an intended recording at the beginniong or end of the desired recording. This can occur if the start time an end time for your recordings have been set to begin before your intended recording and end after the intended program completed. You can edit this by pressing the DVR button, my recordings, schedule, timers, pick a recording from the list and press select, now press options and you will see the timer options which will allow you to manipulate the start early time and end late time among other things.

Lastly is that your program guide is out of date or the guide is totally errant. Unplug the receiver from the wall for a minute and repower it. This will force the system to update itself if it is not intefered with during this process. If after this procedure the same issue is occurring and the guide says the program you want recorded but retrurns an unwanted one then the guide is corrupted on the Dish Network side and will be repaired as soon as possible.

I hope this assists you. Thanks fornusing Fix Ya.

BigBillO,

One of the options for the DVR recordings is starting and ending before the program starts and ends. You can change this setting to your preference. To change , press the DVR button 2 times on your DISH remote. This will bring up the "My Recordings" screen on your TV. Go to "Schedule" button on the right side of the screen. Press select. You should be on the "Daily Schedule" screen. Go to "Timers" button on the right of the screen. Press select. You are now on the "Timers List" screen. Select one of the programs scheduled to be recorded and press "Select". You are now on the "Timer Schedule" screen. Go to "Options" button and press select. You are now on the "Timer Options" screen. This is the screen you can set your preference for the "start early" and "stop late" settings. Be sure to select the "Set as System Default" if you want to apply this setting to all your recordings. I hope this helps.

Ray Calo
DISH Network

hit master reset .. if that doesn't work rma the dvr needs update


Hunter