Question about Hitachi 42HDF52 Television

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Cannot get menu for A/V mode to shut off Closed Caption

2 nights ago our cable service (Comcast) went out for approx. 30 minutes (just lost service, did not have power outage). When service came back on, closed captioning appeared out of the blue. The "cc" button on the remote has no effect. TV is set for Y-CbCr yet when I access the menu and go to System, it looks like the system menu for PC Mode, not Audio/Video Mode (in other words, under the System section, I only have Signal Format, PIP Set, Advanced and System Reset ... I do NOT have any Closed Caption option). I have tried everything I can think of, including the System Reset (no difference), and calls to both Hitachi and Comcast have been nothing more than a total waste of time. Comcast claims it's nothing coming from their system signal, and Hitachi guy only had me keep pushing menu, unplug/wait/plug back in, push menu, ad nauseum. Then finally told me to take it to a service shop 50+ miles away.

Any help is greatly appreciated!

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  • FeistyLady99 Jul 24, 2008

    As I stated in my original post of the problem, the "cc" doesn't do anything. While I appreciate the fact that you think it's a comcast issue, basically you're telling me I have to live with it.

  • FeistyLady99 Jul 24, 2008

    You're right, it is a Comcast related problem ... I accidentally stumbed upon a solution that was posted back on Jan. 29, 2008 by vinnienap (a user) and a solution by C E T posted on Feb. 03, 2008. Obviously, since I talked to Comcast twice about this issue and they claim it can't be them, well, they lie. Turning off the cable box, accessing that menu, and then turning off closed caption permanently, got rid of it. Another Expert here suggested my TV might be stuck in repair mode, but for the life of me, I can't find that message anywhere. As for the closed caption problem, you may want to search back for it and read it for future reference.

  • FeistyLady99 Jul 24, 2008

    Oops, I'm not too good at navigating this site yet ... bestdarngood, that earlier comment I posted about stumbling across a solution was meant for Ekse, not you ... so sorry, yes, obviously I did unplug, etc. Didn't make any difference, and since I believe there are no coincidences in life, I pretty much believed Comcast was responsible for this trouble.



    Still trying to find the info "ginko" had posted (I think it was addressed to my issue) about the TV being stuck in repair mode. Tried to follow what I remembered of his advice, but that doesn't address the menu problem. The closed caption problem is corrected.

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  • Expert
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If you disconnect the cable box and hook up a VCR directly to the tv and you are still having the problem, the problem has nothing to do with the cable company. Try accessing your other input buy using channel down. They are usually located just below channel 2.
If this does not help get in touch with me and I will research this further for you. Hope you find this information helpful....
George

Posted on Jul 24, 2008

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  • Master
  • 3,037 Answers

Do you have any other tv you can try with the cable box?

What have you tried with the cable box?

You have tried unplugging and totally resetting and going through the setup mode of the tv correct?

Posted on Jul 24, 2008

  • Benjamin Patri
    Benjamin Patri Jul 24, 2008

    Ginko's Solution as I think you are having trouble seeing it as the website has been changed recently



    "Try first disconnecting cable from tv and unplugging power cord from power for ten minutes


    Comment by ginko, posted on Jul 24, 2008
    The tv entered in service mode menu, do not change any settings as you can get further problems disconnect power and cable for ten minutes or so, then plug power, test tv with no cable, then restart with cable.
    If it does not clear chose the system reset, try first unplugging."

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  • Hitachi Master
  • 13,433 Answers

Your not the only one posting this here today, I personally think its coming from comcast. the CC is the only thing you can do about it on your side.

Posted on Jul 24, 2008

  • Ekse Jul 24, 2008

    well until comcast fixes it, I don't know for sure whats causing it.

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  • Hitachi Master
  • 19,396 Answers

Try first disconnecting cable from tv and unplugging power cord from power for ten minutes

Posted on Jul 24, 2008

  • Ginko
    Ginko Jul 24, 2008

    The tv entered in service mode menu, do not change any settings as you can get further problems disconnect power and cable for ten minutes or so, then plug power, test tv with no cable, then restart with cable.
    If it does not clear chose the system reset, try first unplugging.


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