Cannot get menu for A/V mode to shut off Closed Caption
2 nights ago our cable service (Comcast) went out for approx. 30 minutes (just lost service, did not have power outage). When service came back on, closed captioning appeared out of the blue. The "cc" button on the remote has no effect. TV is set for Y-CbCr yet when I access the menu and go to System, it looks like the system menu for PC Mode, not Audio/Video Mode (in other words, under the System section, I only have Signal Format, PIP Set, Advanced and System Reset ... I do NOT have any Closed Caption option). I have tried everything I can think of, including the System Reset (no difference), and calls to both Hitachi and Comcast have been nothing more than a total waste of time. Comcast claims it's nothing coming from their system signal, and Hitachi guy only had me keep pushing menu, unplug/wait/plug back in, push menu, ad nauseum. Then finally told me to take it to a service shop 50+ miles away.
An expert who has achieved level 2 by getting 100 points
An expert that got 10 achievements.
An expert that got 5 achievements.
An expert whose answer got voted for 100 times.
Re: Cannot get menu for A/V mode to shut off Closed...
If you disconnect the cable box and hook up a VCR directly to the tv and you are still having the problem, the problem has nothing to do with the cable company. Try accessing your other input buy using channel down. They are usually located just below channel 2. If this does not help get in touch with me and I will research this further for you. Hope you find this information helpful.... George
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I dont know what model you have i see two on there website. i read manual for one of the 42 inch lcd tvs and i do see where you confirmed you said off to closed caption mode am i correct? Ok try this turn the closed caption on and exit menu. now shut off tv and turn it back on. now go into menu and turn closed caption mode to off now and exit menu and see if that helps. ok i hope this helps ....oh i forgot to mention make sure that you didnt enable the closed captioning on your cable box remote. Just might want to check with that. It might not be your tv at all it could be the cable boxes closed captioning service. I hope some of this helps if not see if there is a factory reset in the menu.
The problem was with the Motorfolla Comcast cable box not my T.V. . I turned off my Comcast cable box, pressed menu on the remote to the cable box. This made a 16:9 ratio appear on the cable box's LED read out, and a bluish screen appear on my television. One of the options on my television was to turn on and off closed captioning. Therfore, I turned off closed captioning and the problem was solved.
I had the same issue... here's what I did. If power off your cable box, then press the menu button, there's a selection to enable or disable Closed Captioning. This works for both HD series Motorola boxes Comcast offers, at least in the Minneapolis/St. Paul area. Hope this helps!
I have a Sharp Aquos 46" and go a Comcast HD receiver as well, and had the same problem turning off the Closed Captioning. I order to turn it off you need to go into the box user setting by (starting w/ the cable box and tv on) pressing the power button for the cable box then the menu button for the cable box. This will open up the user settings menu. Just toggle CLOSED CAPTION to DISABLED.
This is what just worked for me. If I can figure this out, anyone can :) We have comcast cable hddvr box, motorola 3416, and a new Samsung HD Plasma, but try this no matter what you have...
turn your cable box off, and THEN press menu on the box. A white screen popped up and this is where I had to scroll down to and disable the captions. I couldn't believe this worked since I thought the cables were enabled on my TV since my captions were covering my cable menus, but it was the cable. I hope this helps.