Question about SanDisk Sansa e250 MP3 Player

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MTP wont install

I plug my mp3 in and my computer tells me "please consult with you device manufacturer for assistance for getting this device installed" and it also says that the MTP has failed. i have already changed the setting on it to mtp but it still fails.

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  • shiannekello Dec 09, 2008

    I have the exact same problem...the same thing is popping up and there is a Yellow Exclamation mark next to it under the Device Manager...

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  • Master
  • 8,596 Answers

If that failed, why don't you do what it says and call the device manufacturer - i mean, really

just kidding

if you have Vista, forget about it

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Aug 14, 2008

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Posted on Jan 02, 2017

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Great Solution by  DCDW
Rank: Apprentice
Rating: 95%, 43 votes
I first found that when I plugged my player into my computer it registered it as a MTP (Media Transfer Protocol) device and in turn never showed up as a storage device on my computer. I fixed this by going into my Control Panel -> System Icon -> Hardware Tab -> Device Manager button.

Clicking on the "System Devices" tab should have "Walkman" or MTP device. Right click on it and go to properties, now before doing anything it should say "Location -- ------ Location 0 (Walkman)" if not try unplugging the walkman and see if the MTP device you're looking at is removed from the list, just to make sure it's the right device we're looking for.

If you've confirmed it's the Walkman, click on the "Driver tab" and click on "Update Driver...". Then click on the "Install from a list or a specific location (Advanced)" option and click "Next". Now select the "Don't search. I will choose the driver to install." and click next. It should now bring up 2 driver choices, one being "MTP Device" and the other "USB Mass Storage Device". Select the USB option and select next, it will then install your walkman as a USB storage device and after that's done. It should be a matter of unplugging and plugging the Walkman back in and it should show up on your storage options in "My Computer"

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YP-U2J MP3 PLAYER


hmm i got the same problem as jenn1519 ill plug mine in and when i usually plug it in the computer makes a bing noise like it recognizes that its in the usb plug but 2 seconds later it will make the bong noise that i unplugged it which i didnt so i cant put any new music on. it will charge but it wont let me get any music on. and windows doesnt read that its in there.
and also my mp3 player is very important for me its a gift from a friend so plzz plzz help ? :(
tanko!!!
its ma emil add hot_chilligirl@yahoo.com.au

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