Question about HP PC Desktops
You can remove the roller for cleaning by untwisting the locking cap on the bottom of the mouse. Usually you have to clean the shafts that are turned by the ball. There are two, one for left-right, one for up-down, and there is a spring loaded roller. There is a gummy buildup on these that prevents smooth operation. I use a sharp knife to gently scrape it off. If the shafts are still sticky you may have to dissassemble the entire mouse. Hardly worth the effort unless you have some kind of high powered mouse with special features. BUT, this is not a symptom of a new mouse.
If it is new and does not work, you should consider returning it.
Also, consider an optical mouse. They do not have this problem.
Posted on Jul 24, 2008
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