Question about NetGear RangeMax WPN824 Router

4 Answers

No internet connection

I have an orange internet account. I used to connect through my PC and a speedtouch adsl modem. I recently bought a macbook and the netgear router wpn824v3. I can log in to the router from the macbook (wirelessly) but when the smart wizard runs it says I have "No internet connection". If I unplug the adsl line from the router and plug it back in to my speedtouch I can connect to the internet through my PC, no problem. The username and password are correct too. This has me stumped. I've already tried manually inputing the DNS Server addresses but with no joy. Help!!

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  • 2 more comments 
  • AcidCatFish Jul 24, 2008

    Tried the solution you suggested. I've input the basic settings manually but to no avail.

  • AcidCatFish Jul 24, 2008

    Tried your suggestion but to no avail.

  • AcidCatFish Jul 24, 2008

    Okay. The expenses for your cocaine and hookers lifestyle is probably a little too high, you're right ;-)
    I'll try everything from scratch again. Does the password 'type' matter?


  • AcidCatFish Jul 25, 2008

    Thanks Benimur, I'll give that a go and get back to ye.

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4 Answers

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Hi,

Try the Speedtouch ADSL modem direct to the macbook. No NetGear Router (powered off). Verify that the macbook could surf/browse/connect to the Internet. Get the IP Add, Subnet Mask, Default Gateway and DNS assigned to the macbook. Write this down. Disable DHCP of Speedtouch.

Disconnect the Speedtouch from the macbook. Connect Netgear Router to macbook (WiFi or wired/LAN). Log into router. Do not run Smart Wizard. In WAN/Internet/Modem setting of router enable/check static IP Add. Use the IP numbers previously assigned to macbook that you have written down as the routers WAN/Internet/Modem IP settings. Save and reboot router. Connect Speedtouch to router.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on Jul 24, 2008

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  • Master
  • 19,396 Answers

Contact Orange technical help number, an operator will follow you step by step in setting up the network again, here are numbers for UK :contact us about your Internet account
Let me know if you need number for a different country.

Posted on Jul 24, 2008

  • 1 more comment 
  • Ginko
    Ginko Jul 24, 2008

    General broadband support number in UK is :0844 873 8586






  • Ginko
    Ginko Jul 25, 2008

    Orange broadband does not support static IP , at least in UK, I am working on it every day.
    Call your technical one to one customer service, the problem would have been sorted by now.
    You cannot just manually input any DNS, must be DNS for your Area and you ISP. You cannot just chose between dynamic DHCP and static , you are just messing up things more and more.
    Tell us your country to get right phone support number.
    You need to follow instructions to set back right parameters on router, and about MAC just remove wireless networ created sure that is a complete mess as well.


  • Ginko
    Ginko Jul 25, 2008

    First of all, what does it means? " If I unplug the adsl line from the router and plug it back in to my speedtouch I can connect to the internet through my PC"
    HAs the router even worked on this broadband, If you havent been able to connect the router to broadband yet it is mandatory to call provider, it is what everybody does, unless you call a technician, you need to input right parameters into router!!!!!!!!


    My suggestion:
    After a couple of days troubleshooting you should have fixed or diagnosed a faulty router or a problem in MAC configuration.
    If you still have wireless internet on router, (you can connect to different laptop), try following


    • reset router

    • re enter router serrings (call Orange if lost)

    • Create new wireless network on router (ask if you don't know how) with no protection for now, called "newconn"

    • remove wireless connection on MAC

    • stop MAC firewall,

    • Create new wireless connection on MAC to "newconn"

    If it does work change network settings on router to protected wireless, and add key on mac.
    If it does not tell us where you leave and call Orance number, to reset your router.

    Generally, when it takes over one hour to fix this problem there is something wrong with hardware, in your case it seems more of a confusion in setting up MAC and router. Check it out

    Check: Wireless Computing for Macintosh OS X Laptops

    How to connect your OS X Mac to a wireless network - Simple Help

    Check also how to reset orange router.\

    If you give us location (eg London) we can find some of the parameters (DNS and more) to set up broadband on router, better to call ISP by the way.


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The settings in the netgear are wrong.. make sure you plug the adsl into the internet port and other devices into the other ports.

Posted on Jul 24, 2008

  • 3 more comments 
  • Ekse Jul 24, 2008

    http://kbserver.netgear.com/kb_web_files...



    see the separate network connector, connect that do the adsl directly.



  • Ekse Jul 24, 2008
  • Ekse Jul 24, 2008




    Connect modem to the modem port, and your computers to lan ports. then do a reset



    Hardware reset: Push the reset button on the back of the router for 15 seconds.



    it should automatically start working in a minute or two.

  • Ekse Jul 24, 2008

    obviously your doing something wrong or there is a problem in the settings, best thing would be for me to come over, but I suppose you won't be intrested in paying the airplane tickets + hotel + special services that I require.



    I would suggest get a local professional to come over and fix the settings for you.

  • Ekse Jul 24, 2008

    Heh :-)



    Password type.. your wireless devices need to all support the same encyption wep128 for example is a common one and should be supported by all your devices. also you need to configure it on every device.

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  • 1,183 Answers

Hi,
Check if you can , by pass the wizard and set the connection manually. Let me find more details for you



Thanks
proton

Posted on Jul 24, 2008

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