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Just received from H-P a H-P DeskjetF380 All-In-One. (Is a replacement for same unit just returned to H-P) When I tried to access H_P Solution Center to scan an item...I just get a black screen and then returns to Desktop. When I set up the 'new' replacement and inserted the automatically printed sheet to comply with the third step...nothing happened.

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Plz uninstall the old software for printer and reinstall the software

Posted on Jul 24, 2008

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