Question about HP OfficeJet 7310 All-In-One InkJet Printer

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BROKEN PART I went to change out the print cartridge and off to the left inside the unit i noticed a small piece of paper and tried to get it out. Upon doing so i broke a small narrow silver band. It runs the length of the printer and appears to be on a spring of some sort and it's got a clear center area. The printer will not work now. Where can i get this part? It's a 7310 all in one. Thanks

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  • jtoups Aug 20, 2008

    I have a case # 8015094438

    I cannot get the right cartridge (black) replaced. It keeps telling me to insert the cartridge. I cannot scan or fax or do anything as long as this is on. I tried your phone assistance. I need this product to work from home.

    How quickly can I get a fix? I think it sounds like the same problem that tha person I attached my question to asked? I live in a semi rural area. Who close to me can help? I purchased it from Office Depot.

    Was this printer a great deal or did you know that there were problems when they were told they would be discounted.Phone (985)446-6112:Joy Toups

    jtoups@charter.net

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Posted on Aug 18, 2008

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2 Answers

I have a piece of paper stuck in the top of my hp 1012 printer and I cannot get at the area where the paper is.


Follow these steps to remove jammed paper from the printer

.
1.Open the print cartridge door, and then remove the print cartridge.
NOTE:  Opening the print cartridge door and removing the print cartridge relieves tension on the product rollers, which prevents damage to the product and makes the removal of jammed pages easier.

Figure 1: Open the print cartridge door and remove the print cartridge

shreysri_5.gif
 
CAUTION:  To prevent damage to the print cartridge, cover it with a sheet of paper to minimize exposure to direct light.

 

2.With both hands, grasp the paper where it is most visible, including the middle, and then carefully pull the paper straight out of the product.


Figure 2: Remove the jammed paper


shreysri_6.gif


3.Look inside the product for any torn pieces of paper or labels, and then remove them.
4.If any jammed paper remains in the input tray or the output tray, grasp it with both hands and gently remove it.
5.Reinstall the print cartridge, and then close the print cartridge door.


Figure 3: Reinstall print cartridge and close print cartridge door


shreysri_7.gif

 



1.Press the Power switch to turn off the product.
2.Wait 30 seconds, and then press the Power switch to turn on the product.

 

Happy printing.

 

Regards,

Shrey

Jun 02, 2011 | Printers & Copiers

1 Answer

When printing I get a "thicker" run blob line ( on the left side of the paper) no mater if I print word or excel. I have changed print cart. Any help?


Thi is certainly due to a piece of paper stuck in the paper path, or it needs the cleaning wire on the underside of the toner cartridge sliding back and forth to clear it. Take the cartridge out, and you will see a wire that goes the full length and it will have a plastic lug attached to it. Slide this back and forth a few times then refit it.

My first reaction is that there is a small piece of debris in the path that will cause this problem. Have a good luck inside. Unplug the printer before you do this :-).. Good luck

Jul 18, 2010 | HP LaserJet 1320 Printer

1 Answer

Printer problem


even a very small piece of paper (A small piece torn off a jammed sheet) can cause the sensor arm to stick in place giving a false paper jam. Double check the entire paper path (what is visible) using a flashlight.
Also, check for broken "flag" sensors. Basically a flag sensor is a small piece of plastic that is pushed out of the way when the paper is traveling through the unit. If one of these flags is broken it may display a paper jam error as well (The flag after paper travels through will drop back into the paper path.) If this is broken it will not trigger the sensor and thus the error condition exists..
Most likely you have a small piece of paper stuck inside the paper path somewhere.
Do not, I repeat do not use any sharp or pointed metal objects to remove any small paper from within the fuser unit, the fuser covers are very delicate and such poking and prodding will likely damage the fuser covers, causing bad print quality or drastically decrease the fuser life (a small tear will quickly render the fuser useless).
Hope this helps!

Aug 31, 2009 | HP Printers & Copiers

1 Answer

Cartridges crash against the inside of the printer


100 percent that said small piece of plastic had give you a trouble in to your said priter. open your printer and find or locate that small plastic where come from inside your printer find the broken plastis inside your printer and join it

May 04, 2009 | Lexmark X2580 Wireless All-in-One InkJet...

2 Answers

Left corner of paper wrinkles when printing


I know several reasons, and they are all related to an obstruction of some sort..whether it be a small piece of paper along the paper path, to something slightly bent, or broken...impossible to say for sure

Feb 28, 2009 | HP Photosmart C5180 All-In-One InkJet...

12 Answers

Set paper again/toner again error message


I had this problems and did everything suggested on here. Installed firmware update (which just changed the error message - didn't get rid of it), removed paper, changed size, replaced paper, tried new cartridge. Nothing worked. Finally found a tiny piece of paper that must have been blocking the sensor. It was on the left side near where the power cable is. It was less than an inch square. Got it out with some tweezers and problem solved.

Oct 17, 2008 | Canon imageCLASS MF4150 All-In-One Laser...

1 Answer

Could you please tell me how to release paper jammed in a hp photosmart c3175 ALL IN ONE printer scanner copier,if I pull the paper it just tears away. Thank You . RAY WINCH. EMAIL...


Clearing a paper jam from the rear door Follow the steps below to clear a paper jam through the rear door.
  1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the unit. Figure 1: Removing the rear door c00652942.gif
  2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all of the pieces of paper from the unit, more paper jams are likely to occur.
  3. Replace the rear door. Gently push the door forward until it snaps into place.
  4. Press Cancel to continue the current job.
Clearing a paper jam from the front door
  1. If necessary, pull the input tray down to open it. Then, lower the print cartridge door. Figure 2: Lowering the print cartridge door c00652943.gif
  2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If you do not remove all the pieces of paper from the unit, more paper jams are likely to occur.
  3. Close the print cartridge door. Figure 3: Closing the print cartridge door c00652944.gif
  4. Press Start Copy Black or Start Copy Color to continue the current job.

Aug 06, 2008 | HP Printers & Copiers

2 Answers

Error LED blinking after paper jam, won't print


I have a similar but different model B4300. Several others, & I have found that a small piece of paper 1/2 square may lodge under a plastic guide, holding open a switch. This is very difficult to notice if you don't know where to look.
Open top lid
Remove the ink cartridge/roller drum as a single unit.
Look in the printer at the metal roller in front.
A Plastic strip on top & in front of the roller covers 2 square holes which should look dark. On your LEFT, as you face the unit, there is a small magnetic switch, to the LEFT of the LEFT square hole, under the plastic.
In my case, the paper was seen as white in the hole, and extended under the switch. I was able to grasp it with a small medical forceps, next to the switch. By gently twisting, I pulled it out without taking the unit apart.
The printer then worked perfectly after the paper under the switch was removed.

Dec 13, 2007 | OKI B4100 Laser Printer

1 Answer

Paper jams/ printing blank


Thoroughly check for very small foreign objects in your printer, and check both behind in paper feeder area and inside the unit. Jams can be tiny pieces of paper than have gotten in or torn off paper fed in at slight angle but you may not have noticed. Service you printheads and rollers both manually with solution and cotton buds (q tips) and then see if your ink may be low or out, blocked printheads will obstruct ink from flowing at all. So will damaged printhead points on cartridge, signalling replacement time.

Aug 14, 2007 | HP PSC 1215 All-In-One InkJet Printer

1 Answer

PH PSC 1410 ALL IN ONE


Oh your poor printer has a few issues. You sound like you have a small paper or foreigh object jam. Get a torch and thoroughly check down the back and inside the unit for paper pieces and other. I bet you find one! Also, you need to manually clear printing queue as this is why your poor printer tries to print old documents. Hope this works ffor you.

Aug 14, 2007 | HP PSC 1410v All-in-One Printer

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