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HP Photosmart 475 -- followup

Hi again. Thanks for response. I should tell you, however, that the rollers are in the back of the printer, where you place your paper to feed through the printer. I got the door open a bit and cleaned the rollers as best I could; however, I see no improvement on feeding the paper through at all. This printer seemed to feed the glossy photo paper I got at Costco just fine when the printer was new;however, now that it has had some use, it just doesn't want to feed the glossy paper for some reason. Sometimes it takes 25 tries for me to get it to feed, if then. I have read the manual and gone on line at HP too and done everything they suggest. HP gives absolutely no instruction about cleaning the rollers in its operation manual nor its website. It DOES say that the problem could be the type of photo paper you are using, but it used to feed this paper just fine. It may be that paper by HP (three times more expensive) will do the trick....just very irritating as I can't afford that paper!

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  • Anonymous Mar 05, 2009

    My HP Photosmart C6150 will not feed the costco photo paper - i have tried more than a dozen times and it won't work - i have never had this problem with other paper

  • jws55 Apr 14, 2009

    I've got a cheap HP Photosmart C1350 that was doing just fine with non HP papers, (regular and photo), and I too am having problems with the Costco photo paper. The print surface feels kind of grabby with a lot of friction to the touch. My other photo papers didn't feel that way and fed right through. Some beach.

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I droped my HP photosmart 475 and the front came off. There is a small white part that came out, I do not know where it goes, it still works.

Posted on Jul 10, 2010

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This procedure was developed to assist the user in cleaning the rollers that feed the paper into
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http://www.museofineart.com/~museart/index.php/download_file/view/110/77/

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How to clean


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When the print cartridge contacts are dirty and the printer cannot detect/communicate with print cartridge.

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Thanks for using FixYa. Perform the steps below in order to solve this incidence:
  1. Disconnect the power cord or power supply adaptor from the rear of the HP All-in-One product.
  2. Remove the paper pack remaining in the input tray.
WARNING - Do not try to remove the jammed paper sheet yet. Trying to clear a paper jam from the front of the device can damage the print mechanism. Always clear paper jams through the rear access door.
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  2. Gently pull the jammed paper sheet out of the rollers.
  3. If the paper tore when it was being removed from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the device. If not all the pieces of paper are removed from the device, paper jams are likely to occur again later.
  4. Replace the rear access door or the two-sided printing accessory.
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Need a user manual for HP photosmart 475


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HP Photosmart 475 printer


The rollers should be in front of the printer. I have never opened one of these before but have worked on a Kodak. Try using a flat screwdriver with a cloth wrapped around it to clean the rollers. Just be careful not to damage the rollers with the sharp end of the screwdriver.

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