Hi again. Thanks for response. I should tell you, however, that the rollers are in the back of the printer, where you place your paper to feed through the printer. I got the door open a bit and cleaned the rollers as best I could; however, I see no improvement on feeding the paper through at all. This printer seemed to feed the glossy photo paper I got at Costco just fine when the printer was new;however, now that it has had some use, it just doesn't want to feed the glossy paper for some reason. Sometimes it takes 25 tries for me to get it to feed, if then. I have read the manual and gone on line at HP too and done everything they suggest. HP gives absolutely no instruction about cleaning the rollers in its operation manual nor its website. It DOES say that the problem could be the type of photo paper you are using, but it used to feed this paper just fine. It may be that paper by HP (three times more expensive) will do the trick....just very irritating as I can't afford that paper!
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Make sure there is no paper stuck inside in the paper. may be there is small piece of paper stuck inside Just unplug the power and open the cover and remove the toner or cartridges from the printer and manually try to roll the roller and remove the paper. Hope this helps. Please rate my response. Thanks. Have a good day.
Thanks for using FixYa. Perform the steps below in order to solve this incidence:
Disconnect the power cord or power supply adaptor from the rear of the HP All-in-One product.
Remove the paper pack remaining in the input tray.
WARNING - Do not try to remove the jammed paper sheet yet. Trying to clear a paper jam from the front of the device can damage the print mechanism. Always clear paper jams through the rear access door.
Open the rear access door or the two-sided printing accessory.
Gently pull the jammed paper sheet out of the rollers.
If the paper tore when it was being removed from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the device. If not all the pieces of paper are removed from the device, paper jams are likely to occur again later.
Replace the rear access door or the two-sided printing accessory.
unplug the device and try to move the carriage with your hand ,but do not force to move it .if it does not moves just again plug in the wire and on the printer.and the carriage will move when the carriage comes out.just check out the cartridges that r they properly installed.
The rollers should be in front of the printer. I have never opened one of these before but have worked on a Kodak. Try using a flat screwdriver with a cloth wrapped around it to clean the rollers. Just be careful not to damage the rollers with the sharp end of the screwdriver.