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New western didgital 250gb hard drive worked until a day or so ago. now can see it as a hardware component in device manager but not able to access it and not visible in my computer. can anyone assist or is it dead. regards Neil

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  • neil1234 Jul 24, 2008

    Hey there, still no joy can only access properties through device manager. and the only thing there is to populate the drive and that comes up with a fault. I guess return to sender and get a new drive. thanks anyway.

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Plz check in disk management the Hdd is showing or not if it is showing then the partition might be corrupt and repartition it otherwise you have a bad hard disk

Posted on Jul 24, 2008

  • Rajkumar Bordoloi
    Rajkumar Bordoloi Jul 24, 2008

    if you send it back it will be better

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Western Digital WD Passport 250GB Portable Drive 250 GB Hard Drive is causing my computer in windows to nott show the drive for t and saying i/o device error to appear. what would cause that and what


The hardware that you are trying to access is damaged or failing.
The device drivers for the hardware are faulty or incompatible. There is a connection problem such as a bad cable

click start control panel administration tools computer management device manager scroll through all of your devices

if you see a yellow question or exclamation mark ? ! or a red X you will need to update the drivers for this device right click select update driver/reinstall driver


if you can see your usb device but its not working scroll to Ports(Com&Ltd) right click to update driver

if you computer came with a motherboard disk the drivers could be on it



One bad lead can cause a computer to continue on a cycle to shutdown or fail to detect a hard drive


Test all leads that attach to your hard drive including electrical extensions IDE,SATA


the leads from your MOTHERBOARD TO THE HARD DRIVE make sure they have a

secure connection and are not faulty or just replace them they could be faulty if its a flat 40pin ide

this will be the first to fail


make sure all leads that are attached to your drives dvd\cd 3 1/2 inch floppy have secure connections and are not faulty even the electrical extensions


or just replace them they could be faulty a computer needs power and data to travel through every working device and continue its cycle and have an end so any faulty leads will end up with a computer error

hope this helps

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Unable to use with Windows 7. Are there any updated drivers?


if the drive is formatted correctly the device should be functional without the need for additional drivers. make sure the device is recognized under the hardware manager. if not the device might need to be initalized and formatted.

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My computer is not recognizing my Western Digital passport elite what do I do?


Have to check it in the Device Manager that the new device have been detected or not. It may happen that when the external HDD connects to the computer for the first time computer cannot detect it as it is not properly formatted in proper file-system. Open Computer Management and click on Disk Management and format the device correctly to operate.

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Please trouble shoot by trying the device on another laptop.

If it works on another system, it simply means it is not compatible with yours and you have to get a device that is compatible with your toshiba system.

Good try.

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My hdd detects in system device manager but not in my computer


is it a new one? go to disk manager and format it... Then widows will see it..

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Connect it to your computer.
Right click on my computer and select Manage
On the left side click on Disk management.

Now on the right side, look around and see if you spot the external drive there.

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Also look into device manager, then look for anything with ! or ? yellow marks.

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External hard drive not recognized


You need to first narrow down the problem to either your PC or the external hard drive. Do you have access to any other PCs you could try connecting your hard drive to? (think friends, family, public PCs, etc)

If the hard drive works on other PCs, we know it isn't a problem with the hard drive.

If it turns out that the hard drive is fine and the PC is the problem, I would suggest going in to Device Manager and uninstalling everything USB related. Once you have done this, either reboot your PC or right-click inside device manager and "scan for new hardware". All of your USB related devices should reload their drivers automatically. You may want to try this both with and without the usb drive connected.

Another tip would be to try various USB ports.

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Western Digital 250GB External Hard Drive not working


there are a couple of reasons for this. Likely the drive has not been setup in Windows. Hard drives need to setup in Disk Management. Disk Management can be found under Computer Management in the Control Panel. After you run Computer Management, expand the Storage tab and Disk Management is located there. At the bottom of the screen threre is a listing of all drives (hard and CD) located in or attached to system... You will see your new drive listed, but not active. Right click on the new drive in the bottom window and Windows will prompt you on how to configure the drive. You'll need to activate so Windows can assign a drive letter to the drive, partition and format. Once this is done, you will be able to see and use the drive under windows.

I've attached a link from Western Digital that provides their FAQ response to your issue.....

http://wdc.custhelp.com/cgi-bin/wdc.cfg/php/enduser/std_adp.php?p_faqid=1017&p_created=1055796499&p_sid=7R8631pj&p_accessibility=0&p_redirect=&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MTQsMTQmcF9wcm9kcz0yMjgsMTAxLDIxOSZwX2NhdHM9JnBfcHY9My4yMTkmcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlYXJjaF9ubCZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PXJlY29nbml6ZWQ*&p_li=&p_topview=1

You didn't mention what type of connection it uses (USB, etc). According to Western Digital, if you have a USB External Drive, you should get a prompt to install drivers by Windows when a new device is installed. Similar for Firewire device.... Did Windows "recognise" the new device by opening a New Device Found window? If not, try using a different USB port and/or ensure the USB port is enabled in WIndows.... The Quick Start guides for all models can also be found from the link provided above.

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