Question about HP LaserJet 2820 Printer

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Scanner error 5

Will not scan documents and hence Fax, Copy, and scan - no longer function.
However when connected to a PC device will print OK .......and in colour too !
Display advises "Turn of and then turn on again" to resolve the problem.......does NOT work.
Can anyone solve this problem? N.B. Malfunction occurred just outside of the one year Manufacturer's warranty !!!
TURN OFF THEN ON

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  • jajiala Jan 12, 2009

    scanner error 5 problem,

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  • 138 Answers

Scanner 5 Error is identifying the ADF scanner. Unfortunately the part is not cheap however the fix is not too hard The part number your looking for is Q3948-60191. The part is $130.76 + shippingfrom HP. I have provided a link to the part purchase site at partsurfer.hp.com (no www. in the address)

http://partsurfer.hp.com/cgi-bin/spi/main?sel_flg=partinfo&template=main&cpric=&psrchmode=&partsrch=Q3948-60191&submit.x=8&submit.y=5

Here is also a HP Service Manual on your machine for free that will walk you through the installation.

http://www.feedroller.com/Store/Service%20Manual/Color%20LaserJet%202820,%202830,%202840%20Parts,%20Service%20Manual.pdf

Don't worry, it's faily easy to accomplish. I just did one last week for a customer in about 20 minutes.

Hope that helps you. If so hit me with a Fixya. I'm just a 13 year veteran tech that's trying help folks out in my spare time.

Posted on Aug 30, 2008

2 Suggested Answers

SOURCE: scanner error 5

I tried "Regrind"'s solution and it didn't seem to work. In frustration, I tried it again and the problem disappeared!!....at least for now. We'll see how long it lasts. Thanks Regrind, I was about ready to jetison the whole thing.
~Myron

Posted on Apr 30, 2008

  • 125 Answers

SOURCE: Will not scan documents and hence Fax, Copy, and

the display should say turn off wait 2 minutes and then turn on again. If that doesn't work unplug it for a couple of minutes and try again. good luck

Posted on Aug 25, 2009

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