Question about HP LaserJet 2820 Printer
Will not scan documents and hence Fax, Copy, and scan - no longer function.
However when connected to a PC device will print OK .......and in colour too !
Display advises "Turn of and then turn on again" to resolve the problem.......does NOT work.
Can anyone solve this problem? N.B. Malfunction occurred just outside of the one year Manufacturer's warranty !!!
TURN OFF THEN ON
Scanner 5 Error is identifying the ADF scanner. Unfortunately the part is not cheap however the fix is not too hard The part number your looking for is Q3948-60191. The part is $130.76 + shippingfrom HP. I have provided a link to the part purchase site at partsurfer.hp.com (no www. in the address)
Here is also a HP Service Manual on your machine for free that will walk you through the installation.
Don't worry, it's faily easy to accomplish. I just did one last week for a customer in about 20 minutes.
Hope that helps you. If so hit me with a Fixya. I'm just a 13 year veteran tech that's trying help folks out in my spare time.
Posted on Aug 30, 2008
A 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
SOURCE: scanner error 5
I tried "Regrind"'s solution and it didn't seem to work. In frustration, I tried it again and the problem disappeared!!....at least for now. We'll see how long it lasts. Thanks Regrind, I was about ready to jetison the whole thing.
Posted on Apr 30, 2008
the display should say turn off wait 2 minutes and then turn on again. If that doesn't work unplug it for a couple of minutes and try again. good luck
Posted on Aug 25, 2009
Tips for a great answer:
To check to see if your scanner is properly installed, open the Device Stage. Choose Start?Devices and Printers. If Windows doesn't automatically find your scanner, you can manually add it in the Devices and Printers window by clicking the Add a Device button in the toolbar and following the wizard's commands.
Choose Start?All Programs?Windows Fax and Scan.
Windows 7 opens the Windows Fax and Scan window.
Click the Scan button in the Navigation pane, then click the New Scan button on the toolbar.
The New Scan dialog box for your scanner opens.
Use the settings on the right to describe your scan.
By letting the computer know what you're scanning, its color profile, and the type of file you plan to create, you enable Windows Fax and Scan to create the highest quality scan.
Click the Preview button to see what your document will look like.
Make any last minute changes.
If you're happy with the preview, click the Scan button.
Windows scans the document and presents you with an image of your document.
Click the Save As button and complete the necessary information.
Enter the filename, the type of graphics file you want saved, and then click the Save button.
To automatically forward the document you've just scanned as an attachment to a new fax message, click the Forward as Fax button.
The scan feature in the Windows Fax and Scan utility is set primarily to scan text documents. If you want to scan a photograph or other graphic, you're better off doing that directly within the Windows Live Photo Gallery.
Read more: http://www.dummies.com/how-to/content/how-to-scan-a-document-in-windows-7.html#ixzz15JFYWJQ1
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I have seen your message stating that "Initialization failed - Unable to acquire TWAIN-compliant device" error is received when trying to connect USB-Parallel type to your Laptop.
Well, Printer Panasonic UF4100, recommends to use only " Printer/Scanner Interface as Bi-directional Parallel (IEEE1284) " means you need to use Parallel cable to connect Printer to the Computer/Notebook. You may receive some communication error messages if you are using a "PORT REPLICATOR CABLE"( USB TO PARALLEL connector). The error message that you have received is related to the communication error. Futher, if you use same USB- Parallel cable for long time the Printer Hardware functionality might go bad, since Printer memory gets confused and will not read or detect the Cable , since it is not a cable to use mentioned by Panasonic Manufacturer.
Let me tell you, general functionality of Printer like Printing would work even if you use USB-Parallel cable. But it is not a case with Scanner and Fax functionality.
Hence, I recommend you to use only Parallel cable to connect your Printer to the Laptops.
I hope that this will resolve the issue for you.
You can email me at email@example.com if you need further assistance.
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