Question about Microsoft Windows XP Professional for PC

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Problem with constant kernal32.dll messages comaing up with IE7

Dear Sir
I have recently had to change over from IE7 to Firefox due to constant error messages appearing with kernal32.dll. I have down loaded the recent IE7 service pack yet I still get the same problem. I have had to change over to Firefox which does not cause the problem, however I would like an answer as to what is causing the problem and how I can premanently overcome it?
My computer is a new Dell Inspiron 530 and use ESET Smart Security for Anti Virus etc which for some time and trust.

Due to the problems with IE7 I purchased an online registry cleaner which turned out to be a bogus company in the states known as Netcom3, my credit card company Barclaycard are currently investigating the bogus company and will hopefully get back my money. I then went ahead after speaking with a friend to purchase FIXYRPC otherwise known as PC1ClickFix. When I down loaded the program it locked everything up and ESET turned itself off. As I keep and run all my files from an external harddrive I thought I would contact Dell who said I should get my PC back to the factory setting and re install my software. The company Neurosoftcorp who appear to have created PC1clickFix are not prepared to give me money back unless I take action and send them details via a down load program called HiJackThis. As I have had major problems with their problem to solve my IE 7 issue I was reluctant to get them searching anything on my machine as I don't trust them at this stage. I would like your opinion of their program and whether their is a better way of sorting the error problem of kernal32.dll out?.
My PC runs XP Pro

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  • GEGJ Jul 24, 2008

    How do I uninstall add-ons and how will I know they have been removed (What ever they are)? Regarding the software downloads I originally emailed you on the first one was the bogus one of which nothing happened and the 2nd one locked my machine up including ESET Antivirus. I asked in my first email whether you can confirm if you have heard of the software program 1 Click PC Fix program and whether this program I widely used in the States?

    Note: I am not an IT buff so all the help you can provide will be of assistance.



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Please disable all the add-on in IE first. DId the problem come out after you install specfic software?
As reported, 3rd party software can cause such problem. So, you can try to disable the add-on in IE in order to test it.
This problem should not occur if it is a clean installation

Posted on Jul 24, 2008

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Which Operating System is running on your computer? If it's Windows XP, you need to delete a file with the name "dwmapi.dll" in the C: drive's System32 folder under Windows folder. If I am right, the problem might have started after installing Mozilla Firefox. The reason is a wrong driver of Windows Vista installed on Windows XP system.

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Thanks for using FixYa.

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IF SP3 was installed AFTER IE7, you MUST uninstall SP3 first, uninnstall IE7, then re-install SP3. If SP3 is NOT installed, simply follow the procedure as shown.

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