Depending where the jam is you need to follow the appropriate solution. There's also a video on HP support website on how to clear a paper jam out of your HP Officejet 6500A Plus printer: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02441153&tmp_task=solveCategory&lc=en&dlc=en&cc=au&lang=en&product=4083977
I think you can find a solution over here - Hp Officejet 6500a Plus Manual
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doesn't recognize paper
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