Question about HP Office Equipment & Supplies
I have loaded 2 new pronter cartridges and the orange light at the top continues to flash. As does the light at the bottom of the display where there is 1 black square above 3 coloured squares.
I have a photsmart express C3180
It is either wrong cartridges or one of the cartridges has failed. Take both out and gently rub the contacts at the back with a tissue. try that
Posted on Jul 24, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
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The flashing light could
indicate either a communication problem between one of your cartridges and the
printer, a short in one of the cartridges, paper jam or the cartridge carrier
has stalled. Please follow the steps below to fix the problem:
1. Remove the sheets of
paper from the feeder. Make sure there are no foreign objects or debris in the
2. Open the printer
cover and remove both the cartridges.
3. While the cover is
open, ensure there are no paper jams and the cartridge carrier is free from
4. Close the printer
(pull out power supply, black box where the power cord is plugged in at the
back of the printer, and put it back after 30 seconds).
6. When the printer
turns on, reinsert one cartridge first.
7. Close the printer
cover and check the light status.
8. If light on printer
is normal, open the printer cover and reinsert the other cartridge. Check the
9. Replace whichever
cartridge is causing the light to flash with a new cartridge. You can also try
to insert a different known working cartridge to determine if the other is
10. Load some paper. Try
to print again.
If problem continues, please contact Lexmark Technical Support Center for additional assistance.
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