Question about HP Officejet 4355 All-In-One InkJet Printer

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Cartridge error! i have tried everything(cleaning copper contacts,reinstalling ,restarting,etc) but it still shows "cartridge error! refer to device documentation for troubleshooting"

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  • Anonymous Aug 06, 2008

    yes i have problem, cartridge error, just tell some solution for this problem

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  • 51 Answers

Try a new cartridge. Have a look at the white ribbon at the back of the cartridge carriage unit to check there are no pin holes or other damage to it

Posted on Jul 24, 2008

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Cartridge error refer to device documentation


Hi Charlie,

If you had the cartridge in the printer for sometime, try replacing it.
OR Is this recently installed Cartridge ?

Try the method for both criteria.

Remove the cartridge, Clean the electrical contacts ( golden dots ) with lint free cloth, Install the cartridge and the error should disappear.

If this does not work, Try contacting HP Tech support ( 1-800-474-6836 )

Regards,
Sean

Feb 14, 2013 | HP J3680 Officejet All In One Printer

2 Answers

My HP 5610xi is giving me the "Cartridge Error: Refer to the device documention. I've replaced the cartridge with three new ones and still get the error message. I re-loaded the printer drivers. Any...


It is hardware problem show it service center.just try with this thing but i m sure it is hardware problem,

Check to see if the installed cartridge is the correct one for the printer. If the cartridge is the proper part number, remove the ink cartridge and make sure all the packaging tape has been removed from the copper circuitry strip on the backside of the cartridge. Reinsert the cartridge and try printing again.

If the error continues, remove the cartridge again and clean the copper circuitry strip on the backside of the cartridge, and the contacts inside the printer, by following the instructions below:

1. Use a clean, dry, soft, lint-free cloth. Locate the copper-colored circuitry strip on the back of the cartridge.

2. Wipe the copper-colored strip with the dry cloth. Use an upward motion, from the nozzle end to the top of the cartridge. Do not wipe the nozzle end of the cartridge or touch the nozzle plate. Wipe the contacts only once.

3. To clean the printer contacts, carefully look for fibers or contamination on the electrical contacts inside the carriage assembly, but do not wipe the printer contacts with any object. The contacts in the printer can be damaged if too much pressure is applied during a wiping process. Try to remove any visible attached debris within the carriage assembly by gently pulling the debris off with your fingers. If the carriage contacts show noticeable damage, contact the Customer Care Center listed in the printer's User's Guide.

Reinsert the cartridge and try printing again. If the error continues, the cartridge may need to be replaced.

Hope this helps. Please rate my response.
Thanks.
Have a good day

Dec 18, 2010 | HP Officejet 6310 All-In-One InkJet...

2 Answers

I changed the printer cartridges in a hp officejet 4315 and now it won't print-flashing error meesage "Cartridge Error:refer to device documentation to trouble shoot" What do I do? i


Good Day Sir, hope this will help you.
print cartridge troubleshooting for hp officejet 4315 :

1. Remove the black print cartridge from the slot on the right. Do not touch the ink nozzles or the copper-colored contacts. check for possible damage to the copper-colored contacts or ink nozzles.
2. Reinsert the print cartridge by sliding it forward into the slot. Then push the print cartridge forward until it clicks into the socket.
3. Repeat steps 1 and 2 for the tri-color print cartridge on the left side.
4. If the problem persists, print a self-test report to determine if there is a problem with the print cartridges.
5. If the self test report shows a problem, clean the print cartridges.
6. If the problem persists, clean the copper-colored contacts of the print cartridges.
7. If you are still experiencing problems with printing, determine which print cartridge is experiencing the problem and replace it.

have a nice day.

7.

Jun 22, 2010 | HP Officejet 4315 All-in-One Printer

1 Answer

Problem tricolor refer to device documentacion to trobleshooting


Check to see if the installed cartridge is the correct one for the printer. If the cartridge is the proper part number, remove the ink cartridge and make sure all the packaging tape has been removed from the copper circuitry strip on the backside of the cartridge. Reinsert the cartridge and try printing again.
If the error continues, remove the cartridge again and clean the copper circuitry strip on the backside of the cartridge, and the contacts inside the printer, by following the instructions below:
1. Use a clean, dry, soft, lint-free cloth. Locate the copper-colored circuitry strip on the back of the cartridge.
2. Wipe the copper-colored strip with the dry cloth. Use an upward motion, from the nozzle end to the top of the cartridge. Do not wipe the nozzle end of the cartridge or touch the nozzle plate. Wipe the contacts only once.
3. To clean the printer contacts, carefully look for fibers or contamination on the electrical contacts inside the carriage assembly, but do not wipe the printer contacts with any object. The contacts in the printer can be damaged if too much pressure is applied during a wiping process. Try to remove any visible attached debris within the carriage assembly by gently pulling the debris off with your fingers. If the carriage contacts show noticeable damage, contact the Customer Care Center listed in the printer's User's Guide.
Reinsert the cartridge and try printing again. If the error continues, the cartridge may need to be replaced.
Hope this helps. Please rate my response.
Thanks.
Have a good day.

Apr 11, 2010 | HP OfficeJet J4580 All-In-One Laser...

1 Answer

My printer says Cartridge error, Refer to device documents to trouble shoot, I can't print, what do I do. Thank you Deb


try to reseat the cartridge in the printer
if that fails clean the copper contacts on the cartridges themselves. if that fails then you may need to replace the problematic cartridge

Mar 27, 2010 | HP J3680 Officejet All In One Printer

1 Answer

My hp 5610 all in one printer not printing, it is saying catridge error: refer to the device documentation


Check to see if the installed cartridge is the correct one for the printer. If the cartridge is the proper part number, remove the ink cartridge and make sure all the packaging tape has been removed from the copper circuitry strip on the backside of the cartridge. Reinsert the cartridge and try printing again.
If the error continues, remove the cartridge again and clean the copper circuitry strip on the backside of the cartridge, and the contacts inside the printer, by following the instructions below:
1. Use a clean, dry, soft, lint-free cloth. Locate the copper-colored circuitry strip on the back of the cartridge.
2. Wipe the copper-colored strip with the dry cloth. Use an upward motion, from the nozzle end to the top of the cartridge. Do not wipe the nozzle end of the cartridge or touch the nozzle plate. Wipe the contacts only once.
3. To clean the printer contacts, carefully look for fibers or contamination on the electrical contacts inside the carriage assembly, but do not wipe the printer contacts with any object. The contacts in the printer can be damaged if too much pressure is applied during a wiping process. Try to remove any visible attached debris within the carriage assembly by gently pulling the debris off with your fingers. If the carriage contacts show noticeable damage, contact the Customer Care Center listed in the printer's User's Guide.
Reinsert the cartridge and try printing again. If the error continues, the cartridge may need to be replaced.

Hope this helps. Please rate my response.
Thanks.
Have a good day

Mar 19, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

My printer says "Ink Cartridge Problem Remove and check cratridge on right Refer to printer documentation" I've taken the cartridges out and replaced them and still get this message. Other functions...


Check to see if the installed cartridge is the correct one for the printer. If the cartridge is the proper part number, remove the ink cartridge and make sure all the packaging tape has been removed from the copper circuitry strip on the backside of the cartridge. Reinsert the cartridge and try printing again.
If the error continues, remove the cartridge again and clean the copper circuitry strip on the backside of the cartridge, and the contacts inside the printer, by following the instructions below:
1. Use a clean, dry, soft, lint-free cloth. Locate the copper-colored circuitry strip on the back of the cartridge.
2. Wipe the copper-colored strip with the dry cloth. Use an upward motion, from the nozzle end to the top of the cartridge. Do not wipe the nozzle end of the cartridge or touch the nozzle plate. Wipe the contacts only once.
3. To clean the printer contacts, carefully look for fibers or contamination on the electrical contacts inside the carriage assembly, but do not wipe the printer contacts with any object. The contacts in the printer can be damaged if too much pressure is applied during a wiping process. Try to remove any visible attached debris within the carriage assembly by gently pulling the debris off with your fingers. If the carriage contacts show noticeable damage, contact the HP Customer Care Center listed in the printer's User's Guide.
Reinsert the cartridge and try printing again. If the error continues, the cartridge may need to be replaced.
Hope this helps. Please rate my response.
Thanks.
Have a good day.

Mar 11, 2010 | HP Photosmart C4180 All-In-One InkJet...

1 Answer

I cannot print right now the printer tells me that there is an error on the cartridge and refer to device documentattion troubleshoot


Read carefully this document from HP it will help you.
Solution
When the directions below ask you to remove the cartridges for a procedure, make sure to complete the procedure and reinstall the cartridges within 30 minutes. The ink in the cartridges can dry in the nozzles if the cartridge is outside of the printer for too long.
  1. Remove both cartridges (even if the message indicates only one cartridge). See your printer's manual or help files for specific information on removing and inserting cartridges. Most HP printers must be turned on to remove the cartridges.
  2. Unplug the printer.
  3. Inspect the cartridges:
    • If the cartridges are new, make sure the protective tape has been removed completely.
    • Make sure the cartridges are not damaged. If the copper-colored electrical strip is torn or punctured, the cartridge must be replaced.
    • Make sure the cartridges are compatible with the printer. See the manual for a list of compatible cartridges.
  4. Reinstall the cartridges.
    • Make sure each cartridge is in the correct slot.
    • Make sure the cartridge is snapped into place and the latch is closed.
    • Close the front cover and plug the printer back in.
  5. If the steps above have not solved the problem, follow the procedure below to wipe the cartridge contacts.
    1. Remove both cartridges. See your printer's manual or help files for specific information on removing and inserting cartridges. Most HP printers must be turned on to remove the cartridges..
    2. Unplug the printer.
    3. Wipe the copper-colored electrical contacts with a clean, dry, lint-free cotton cloth. WARNING: Be careful not to touch the nozzle area. The illustrations below show nozzle and contact locations for some representative cartridges. Figure 1: Cartridge nozzles and contacts c00059236.gif 1 - Nozzles 2 - Contacts Figure 2: Cartridge nozzles and contacts c00059237.gif 1 - Nozzles 2 - Contacts If your cartridge doesn't look exactly like one of the illustrations above, locate the contacts by looking for an area with a number of small copper squares. The illustration below shows some representative cartridge contacts. Figure 3: Cartridge contacts c00059238.jpg
    4. Reinstall the cartridges, close the front cover, and plug the printer back in.
  6. If the steps above do not fix the problem, follow the procedure below to clean the electrical contacts more thoroughly:
    1. Gather cleaning supplies:
      • Clean distilled water. Use bottled or filtered water if distilled water is not available.
      • Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well).
    2. Remove both cartridges.
    3. Unplug the printer.
    4. Lightly moisten the lint-free cleaning material with clean water.
    5. Clean the cartridge contacts. Avoid touching the nozzles. Replace the cleaning material if it gets dirty.
    6. Using a new swab, clean the electrical contacts inside the printer, in the carriage. The illustrations below show contact locations for some representative carriages. If your carriage does not look like either of the pictures below, try to locate copper contacts inside of the printer that would touch the contacts on the cartridge when the cartridge is installed. Figure 4: Carriage contacts c00059239.gif Figure 5: Carriage contacts c00059240.gif
    7. Allow all the contacts to dry for at least five minutes, or dry them with a clean swab, then reinstall the cartridges.
    8. Close the front cover and plug the printer back in.
  7. If the steps above have not solved the problem, repeat them.
  8. If the error still occurs after repeating all the steps, replace the cartridges. If you have already replaced the cartridges once without solving the problem, click the link below to contact HP. The printer may need to be serviced.




Sep 14, 2009 | HP Officejet 5610 All-In-One InkJet...

2 Answers

Print cartridge problem : [Tri- color]


Printer display says: Print cartridge problem : [Tri-Color]. Refer to device documentation to troubleshoot. I can find nothing in the 'device documentation' to help me.

Apr 03, 2009 | HP OfficeJet J4580 All-In-One Laser...

4 Answers

HP Officejet 4355 All in One Cartridge Error


your cartridge may be faulty if you change cartridge and message display same problem so clean catridge block contact with soft cloth clean cartridge back side using student eraser if problem will continue so contact your hardware technician
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Mar 27, 2008 | HP Officejet 4355 All-In-One InkJet...

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