Getting outlook to work; won't connect to server
Hi! Thanks for using FixYa to solve your problem. Basically, Outlook needs to know what your outgoing and incoming servers are, and how they are configured, in order to send and receive your e-mail correctly.
The incoming server is the e-mail that you receive from other people. The outgoing server is the e-mail that you send to other people. I would advise the best thing that you could do is to call your Internet Service Provider, or ISP (like Charter or Verizon), and ask them the following questions:
1) What is the address of the incoming e-mail server? (like pop3.charter.net) -
usually this is a POP3 server.
2) What is the address of the outgoing e-mail server? (like smtp.charter.net) -
usually this is an SMTP server.
3) What is the port for the incoming server?
4) What is the port for the outgoing server?
5) Is this an encrypted connection?
6) Does either server require authentication (usually the incoming server)
In addition, please be sure that you use the correct username and password for your e-mail that your ISP provided you. This is likely going to be different than the username and password that you use to login to your ISP's website (it is for Charter).
POP3 and SMTP are "protocols," or languages, so to speak, that your ISP's network uses to "talk to" other servers to send and receive your e-mail. As long as these settings are configured correctly, Outlook should have no problem sending and receiving your e-mail.
These same methods work for other e-mail clients like Mozilla Thunderbird and Incredimail.
When you create a new account in Outlook by the way, Outlook will try and use an encrypted connection. If your ISP does not use encryption, you will wait a good long time and then Outlook will tell you it can't find or configure your e-mail s ervers. If that happens, just tell Outlook to use a non-encrypted connection, and then it should find all your e-mail server's settings from your ISP just fine without further intervention.
I do hope this helps! Take care!
May 17, 2011 |