Cannot retrieve contacts. Will not exit contacts screen using 'Exit' function.. No "Options' function dispalyed. Tried to update software using PC Suite but get message 'Unable to Retrieve Phone Information.
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IF your phone has a mini or micro USB connection to a computer, you may be able to retrieve this information by downloading the relevant file using your phone as a USB peripheral. The exact retrieval procedure depends on the phone and the OS associated with that phone. Try googleing this and find the procedure using your phone model.
Unfortunately this depends on how you stored the contacts and where you deleted them from. Contacts can be stored on the SIM card or directly in the phones memory. You can also move and copy the contacts both ways. If you go into your address book, and select the menu option (typically the top left button), you should see something about SIM management. This option will allow you to try and retrieve what contacts you may have on the SIM card. Hopefully all you did was delete the contacts on the phone itself, and you still of most of them on the SIM.
go to menu and click on contacts then on that press options then click on settings. now on that see there is a option like view contacts on . now select it as sim. then press ok . now exit and again go to contacts.Now the contacts on your sim card will be displayed now go to options on the contacs and click on the option " Copy to phone" On that option click multiple then when it ask to select the contacs click on the first option which is select all then now press ok .Now your contacts will be copied to your phone. now change the contacts view in to phone.
Firstly, did you try removing the battery from the phone and leaving it out overnight? This might solve you white screen issue. Secondly, is your phone able to boot into file transfer mode? The final solution would be to flash your phone to fix the firmware and then you will have access to your data. Here is more info:
Hello! I went to the AT&T/Cingular store and they tried hooking my broken phone to their system but could not retrieve any #s (they were saved to my phone not my SIM). They told me there was no other way to retrieve the #s and that a computer cable wouldn't work bc their system would've been able to retrieve them. I knew there had to be some way of retrieving them bc I could still turn my phone on- the top 1/2 (screen) had just broken off. It finally dawned on me to look at my husband's phone (we had the same one), write down the buttons to press & the # of clicks per button on my old phone, in order to blindly go through my entire contacts list and save each one to my SIM card. Approximately every 25 contacts I saved I'd switch the SIM card to my new phone and make sure they were all saving correctly. I'm currently still transferring all 137 contacts- grueling but well worth it. This only works if your old phone will still turn on & function even if you can't see/use the screen. ***Make sure your phone's saving your contacts to your SIM and not your phone- I thought mine was and it was one rude awakening today when I found out otherwise! I hope this helps!