a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Here try to use the softwares below if it can fix the problem,
LINK 1 - this will help you update all the device drivers that manage your computer.
LINK 2 - This will help repair 0x3BC3 on your machine. 0x3BC3 is brought to your computer by spyware and virus bugs. so i suggest you elimate spyware using the software below. LINK 3 - This software will help you on removing spyware on your computer. Just download and install all the softwares listed above. I suggest you run the program according the way i posted them. After removing the spyware and fixing your problem. Please be careful in downloading files from the internet cause some files in the internet contains viruses and spywares that may harm your computer. so just be careful. Goodluck in fixing your problem. Hope i help. Please give me feedback regarding my solution to your problem. thanks.
Take note of the exact message you are getting and, preferably on a different computer, enter that message in a search window inside of quotes.
The message you are getting is FROM the Trojan; you are already infected and you will need instructions on the removal.
Entering the precise message will most likely identify the specific Trojan you have.
Worst case, you may have to format your hard drive and re-install the operating system.
System restores don't work too well. The virus/trojan has usually embedded itself beyond the restore, you're free to try it, however.
If it doesn't work, I would suggest some anti-virus/spyware scanning software. Here are two, one for viruses/vulnerabilities/some spyware and one dedicated to spyware. Both are absolutely free.
http://housecall.trendmicro.com runs from your web browser (I would suggest using Internet Explorer).
http://www.download.com/3405-8022-5153545.html?part=dl-ad-aware&subj=dl&tag=top5 This is Ad-aware, it will remove the spyware on your computer. This one needs to be downloaded.
If those do not work, then you have two choices: reformat the HDD (low-level format in some cases), or take it to a professional who can save your data and remove the trojan successfully.
Additionally, you can try Googling the trojan by its name and you'll usually find removal instructions. Symantec and Microsoft have the most accurate methods.