Question about Rosetta Stone Pashto Level I Personal Edition (pasl1pe)

1 Answer

Running program difficulties

I have loaded the application CD without any problems. When I put in the Pashto Level 1 CD and select run application the program stops and says that a problem has been encountered. What do I need to do?

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  • Jaclynmacm Jul 24, 2008

    I had to change firewall settings on the computer as Java was blocked and this was preventing the program from running.

  • Jaclynmacm Jul 24, 2008

    Well......it was fine and running without a problem then when I shut the program off and then attempted to restart the program it is back to doing the same thing and will not run as soon as I click the run rosetta stone option. Nothing happens at all???? I thought I had it from the first thing you mentioned and fixing the firewalls but it was only a temporary fix. Thanks for all your help, I have nooooo idea, maybe it is the CD.

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What was the actual error message that showed on your screen?
Either the problem is in the CD "Pashto level 1"that you've inserted or there is a missing file on the installation CD...try using a different copy first and if it doesn't fix it, try re-installing it...

Posted on Jul 24, 2008

  • Israel Beswayan
    Israel Beswayan Jul 24, 2008

    So it's fine then?

  • Israel Beswayan
    Israel Beswayan Jul 24, 2008

    Hmmm...have you tried installing it on another PC? I recommend to do a trial installation on another PC...then if it works by running it, closing the program, and running it again on another PC, there prolly is a problem with your system files...either there were system files corrupted (in WINDOWS folder) or there is a system conflict between the program and system files of your PC...

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First, please make sure that you have the latest firmware and drivers available for your CD/DVD-ROM drive. This can be done by visiting the CD/DVD-ROM manufacturers website.

Then, clear out your C:\WINDOWS\TEMP directory (this is a storage area where files are stored before they are installed). Delete everything in this file, and your problem may be solved completely.

If this does not work, you may also need to clear out your Internet cache (temporary Internet files):

(Internet Explorer)
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3b. In IE7 - Click on the 'Delete' button under the Browsing History section of the General Tab.

(Mozilla Firefox)
1. Open Firefox.
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3. Click on the Advanced tab -> Network Tab.
4. Click on the 'Clear Now' button under the Cache section.


- Empty your recycle bin


- Run Scandisk
1. Click Start->Programs->Accessories->System Tools
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6. Click Start


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- Before attempting to install the game, make sure that you have no programs running in the background or system tray.

(Windows XP / Vista)
Go to the Start menu, (and choose Run if using XP). Delete anything on the Open line that you'll find there, and type in the work MSCONFIG. Click on OK, and that will bring up a program called the System Configuration Utility.

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Your Windows environment may look different and you may get an error relating to your sound device not working (ignore this for now). Try running the game again. If the game loads and seems to be working, the problem is most likely related to one or more programs you have scheduled to load with Windows. You can then revert the settings back the way they were, and in a trial and error fashion, disable some programs using the startup tab (in the msconfig utility) to try to find the culprit.


(Windows 98/ME)
Press Ctrl+Alt+Del to bring up the close program window. End all open tasks EXCEPT Explorer and systray.



- If you still have problems installing, you may not have the necessary hard disk space to install the game. You will need to clean out unnecessary files on your hard drive or otherwise allocate more space if you wish to install and play.


- Try a safemode install.
1. Copy the contents of the disc to a new folder on your desktop.
2. Restart Windows in Safe Mode.
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- If all else fails, your game disk may be scratched or damaged.
1. Inspect the underside of the CD closely.
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NOTE: When cleaning CDs, wipe from the center of the disc to the edge using a soft, lint-free cotton cloth. Do not use a circular motion. Also, do not use paper cloth which can scratch the plastic and leave streaks.

3. Insert the CD and try installing again.
NOTE: Many common install problems are caused by scratched or damaged disks. If you think your game disk is damaged and needs to be replaced, please contact a Support Representative (Ask a Question tab above) to obtain replacement information as well as an RMA number.

information gathered from:
http://ubisoft.custhelp.com/cgi-bin/ubisoft.cfg/php/enduser/std_adp.php?p_faqid=12034&p_created=1190670392


I hope this answers your question.
Thank you for visiting FixYa for your solutions.
Susan
PS - Please be sure to leave positive feedback :0)

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