Question about Samsung Washing Machines

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I have a samsung washing machine, a error message came up on the screen. 3e. we were advised to contact our after sales. we did, we were told by a service eng; the mother board was dud can you please advise if this is correct and can this be rectified.

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  • fghocking Jul 24, 2008

    on checking the mother board, i found the glass fuse was blown and their is burn traces at the top of the board.

  • fghocking Jul 24, 2008

    this machine is approx 3 years old. is it still pos; to get a mother board for this model.

  • fghocking Jul 24, 2008

    is it poss; to get a mother board for this machine. as its only 3 years old.

  • fghocking Jul 24, 2008

    i have a samsung washing machine and your findings were and confirmed my hopes that a part could be purchased at a fraction of the cost of a new machine.with thanks i will let you know the outcome.

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Here is a list of 3E's, if your error is 3E1-4 it may cost you since the DD motor can be around 150 bucks almost same with getting the motherboard replaced.

3E
Tacho error
Switch off the power/reconnect and try again
If error code persists a service call is advisable, switchboard (motherboard) replacement possible.

3E1
DD Motor fault
Check DD motor
Service call advisable

3E2
DD Motor fault
Check DD motor
Service call advisable

3E3
DD Motor fault
Check DD motor
Service call advisable

3E4
DD Motor fault
Check DD motor
Service call advisable

good luck

Posted on Jul 24, 2008

  • marlon john madrid
    marlon john madrid Jul 24, 2008

    any certified samsung service center has parts available or for order, models within 5-7 years (well from where i come from it is) refer to the service eng you first talked too and he may provide you further info on where to get the part.



    good luck

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Try unplugging the power cord for about a minute or so. Plug it in. If the same error comes in definately call the after sales support. It does sound like the issue could be the motherboard so I would probably believe them in this situation. Unfortunately the only way to fix an issue like this is to replace the whole part altogether. I would go with their solution. Sorry to hear about your issue.

Posted on Jul 24, 2008

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  • Samsung Master
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Switch off the power/reconnect and try again, try unplugging power cord for two minutes, if problem persist follow instructions at the end of user manual to call service

Posted on Jul 24, 2008

  • Ginko
    Ginko Jul 24, 2008

    For your knowledge E3 is tacho error,the small tacho coil on the end of the motor is lose or has dropped off.
    Try resetting machine as suggested above, in case is a jammed sensor, if it does not clear error message, then call service.


  • Ginko
    Ginko Jul 24, 2008

    Here is complete list of error codes from Samsung :

    SAMSUNG's Digital World - Support

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