Question about GE Security Simon 3 Wireless Home Security System

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TCP/IP Failure Continuos beeping from GE Simon alarm. Loses it's ip address and gets a new one from linksys router every 5-10 minutes. Driving my wife and I nuts. Have tried giving the unit a static ip from router interface. Have tried the unplug restart thing countless times. Most solutions tried. Protect America just says to buy a d-link router. That their systems work best with them. Frustrated. Locked into a three-year contract.

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  • CCryder59 Oct 28, 2008

    My SImon also has a TCP/IP problem that occured 5 days after installation. At the recommendation of Protect America,I have installed a new D-Link router, changed my internet connection protocol (because the D-Link could not figure out how to connect to a dedicated DSL line without a password), verified that my internet security program is NOT interferring with the router, and updated all applicable software. Protect America has sent a new Simon and it does exactly the same thing. Of course, they won't take it back and refund my money. Don't buy from Protect America without checking out their UNACCEPTABLE rating by the Better Business Bureau.

  • ExGreenBeret May 11, 2010

    Which version Simon do you have? The user guide will tell you.

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Unfortunatly you dont get somthing for nothing. what state are you located in? see there is somthing about a contract with no service. if your company does not perform then you shoul be let out of your contract. tell the if there system only work with d-link they should provided it. ask the to remotly program a static address into your system. it does not matter if your router is setup for a certain static IP if your panel is set to dynamic ip. make them fix it. its companies like this that give my industry a negitive view in consumers eyes. they need to fix your problem of step aside so you can find a company that will. Now GO Get Em.

mj

Posted on Sep 01, 2009

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