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Cd-rw/dvd drive broke a computer game disk. got all the pieces out but now computer does not recognize drive and drive wont close. green light doesnt come on. Its a cd-rw/dvd drive ts-h493. what do i do?

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This is due to the cracked disc is damage the sensor inside your cd-rw/dvd drive. If still under waranty, you can send it to warranty claim. If it's over warranty, then you have to replace with a new one.

Posted on Jul 24, 2008

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I have an Acer Aspire 5332 and the CD-Rom/DVD Drive (Optiarc DVD RW AD-7580S ATA Device) is not working properly...every time I put a disk of any kind (i.e CD/DVD/Game) it doesnt recognize it and load


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you might have to physically unplug the leads for this cd/dvd restart your computer then plug them back this should activate the found new hardware wizard

if this does not fix the problem it might be a registry problem if you cant see your disk drive in windows explorer
Close all open programs

Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

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{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

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Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
Reboot your computer

Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.


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Hi, it only means that the drive is already damage and you need to contact the manufacturer of your computer and verifiy if your computer is stil under warranty so that they can replace the drive with no additional cost but for some reason if you have physically damage the drive then you will be charge for the said repair so it depends on the warranty of the computer.

Hope this helps!!!

Thanks

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