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Option 1. OTA(over the air) without cable
Go to Settings > (More) > About device > Software update > update
Before upgrade by OTA,
-Recommend using a proper Wi-Fi network to avoid abnormal carrier data fee.
-Make sure to charge the battery (more than 50% capacity) and to have the enough device memory. (at least 1GB )
-Do not remove the battery during upgrade.
-Do not use the rooted device.
Option 2. Computer with a cable
Install the 'Kies' and run it after connecting your phone. Simply follow the instructions shown in the 'Kies' software upgrade menu.
Go to Kies 4
Option 3. Visiting the shops
Samsung Experience Shops(SES) are supporting the Smart Service* with software upgrade. Ask software upgrade service to Samsung experience Consultant at Samsung Experience Shop; you can enjoy the Samsung device, its accessories and contents freely during the upgrade time.
* Smart Service may not be available in some shops under space condition.
Kies is a dead platform that never has worked as intended. Stop wasting your time and effort. Believe me I know what I'm talking about here.
It's not your device that's at fault, it's the Kies software. At best you can uninstall the Kies software then reinstall it and see if it connects then. Even if it works, there's no guarantee it will continue to do so.
First thing is you need the latest version of the Samsung interface software so the phone is properly recognized by the computer for syncing Here is a link to that software for windows :
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