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How do I get the cover off a Packard Bell Store & Save 3500 external hard drive as there is something rattling inside?

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The enclosure is locked but clickers, the only way to oepn it is by force since PBell has a specific pressure point on the enclosure to open it.

the ratling sound means that the disk in your HDD is not alligned, it could just be a matter of time before it completely looses railing and be unusable.

best move you can do is contact PCBell and have them informed about your issue.

good luck

Posted on Jul 23, 2008

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Totally dead


Was it ever dropped? The rattle is concerning. There is almost no way for you to do anything about this without taking it apart. That is not something that is easy to do though. Can you describe the rattle? Is it heavy sounding or light sounding? What is the location? You can take the covers off the back for the RAM, Hard Drive and battery and see if you can see anything rattling. See if the memory chip is lost inside. That could cause the problem.

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I have a Packard Bell Store and Save Model HD D2 U2. I have not even used much of the space, but i remember trying to download a trial copy of photoshop cs5 on to it. After the exercise the external HDD...


It's hard to say from your description what the problem is but the first thing to do is determine the condition of the drive. You can check if there are problems with the drive using the free trial version of http://www.hdtune.com/

If it checks out ok then you can try to recover your data with Recuva it's free http://www.piriform.com/recuva

Or if you need data recovery help this a good choice for low cost and fast data recovery. All data recovery work is performed remotely over the Internet from a boot cd that you download and the best part is they just ask for donations if you are happy with the results: http://FreeDataRecovery.us

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1 Answer

I have a packard bell store and save 3500 250gb and it seems that it has packed it. i need to get the files of the hard drive how can i fix it?


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

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1 Answer

I have a packard bell store and save 3500 250gb. The ac adapter has broken and I have been looking for a replacement without success. Do you know where I might get a replacement adapter.


You need to know the voltage and minimum current for the device. The old adapter should show both, as in 5V, 100 ma (V=voltage, ma=milliamps current) Places like Radio Shack have multi-voltage, high current replacements.

The voltage MUST match, the current CAN be higher but NOT lower.

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Retrieving information from my external hard drive


Check to see if you can see your drive in DOS. To start ...run ...type in CMD and hit return. Then type E: (it should be the last drive letter...if not e: try F: etc..).....and return ...then type DIR and hit return....can you see the files on the drive ? might be security software you have running or it might be one of the Microsoft services not running....try the above 1st it should prove if its a windows problem..

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1 Answer

Hi. I have a Packard Bell Store & Save 3500 320GB external USB drive with power pack. Acer Laptop TravelMate 4220 with XP Pro SP3. Connecting the 3500 hangs the laptop. I read somewhere previously that...


Hello,

The sequence you plug in the hard drive shouldn't matter. I would click Start -> Run and type:

eventvwr

Click okay. When the Event Viewer loads, click Application. Do you see any errors associated with the times you plug in the drive? Also, check the System events and look for the same thing.

If I were you, I would replace the cable connecting the computer to the external drive. If that doesn't work, I would get another external enclosure and transfer your drive to it.


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1 Answer

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I'm guessing that there was a short circut. The drive got too much power, and it wasn't expecting it so it short circuted. In any matter, you must get a new drive, for the one you have now doesn't work, and there is a small percentage chance that it will ever work again. However, if you go to a computer store, they may be able to recover your information on your drive and put it on the new one. Good luck.

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1 Answer

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Sounds like the drive is dying. Is it externally powered, or powered through the USB port? How old is the drive? When you say 'strange' what does it sound like?

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1 Answer

Packard Bell Store and Save H2D2U2 6948840100


mine doesn't register on the c drive when i turn it on. Occasionaly I get access, but then the computer crashes. My main drive is Nftls the external drive is configured to Fat 32, could this be the problem? Altho, I'm not so sure as it's been working ok for the past year. I managed to scandisk and fix errors and managed to defrag, everything was working pukka after that, but then today.. well that red light is annoying, especially when you dont know what it means! Think I need to go to packard bell and see if they have a solution. Anyone found one yet?

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