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New M6319 laptop freezing up

I just purchased a new M-6319 gateway laptop. It has vista software.

I have had the computer maybe three days. In that time it has frozen up approximately 5 times. (it has frozen when I was ripping cd's, and when I've used the works word processor.) It would not respond to cont/alt/del. I finally have to hold the power button down to turn it off.

Is this a problem that is common with this model? If so I will look for another computer. I am starting college in a month and need something reliable. I have even purchased a small fan pad to help it stay cool, and still, it keeps freezing up. Any help or suggestions?
Thank you
Kim

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This will be with the memory or a software conflict. To be perfectly honest, this machine shouldn't be doing this since it's only three days old. I would take it back for an exchange. This is a good model and this is not a common problem with these. If you exchange it for the same model I think you'll find that this is a good machine and you'll see that it shouldn't lock up. I've got a Gateway that is approx two years old and it hasn't locked up five times since I've had it. Occasionally, yes, but five times in it's first three days, no. You're going to have bigger problems if you keep it.

Posted on Jul 23, 2008

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