Unit will not respond to any commands after the initial "hello." I have tried plugging and unplugging, leaving the unit unplugged for a number of day and then replugging and still no response either with the remote or by pushing any of the buttons. There is a dvd stuck inside that I would like to rescue. I there a solution?
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Error code 70 means a Central Control Unit Heartbeat Failure. There is no
communication detected from the Central Control Unit to the
User Interface (the part that you touch in the middle to set cycles).
1. Check for continuity of the User Interface harness.
2. Check wire harness connections to the User Interface and
the Central Control Unit.
If these connections are ok then
3. Replace User Interface if drum is rotating. Part number is W10164402
4. Replace Central Control Unit if drum is not moving. part number is 8183259
Hope this has been very helpful
best regards michael
Leave it unplugged for 24 hours. Sounds like the failsafe for a power surge. This is typical for RCA products. I have a 54 inch rear projection TV that will only tune 16 channels and none of them are correct when it surges. The solution: 24 hours unplugged. I also have the same type of thing with my RCA DVD recorder... Never had it happen to surround sound, though.
Possible solution that is not mentioned by customer service- is just a small thing- unplug unit- let rest for 30 mins, HOLD POWER BUTTON DOWN FIRST THEN PLUG BACK IN- hold for 30 secs, unplug for 30, the plug back in.
You will need to remove the grill. Unplug the unit, Then on the control board you will see 4 wire with a black connector. Unplug that and plug it in 4 or 5 times. Make sure you dont bend the pins. Then plug the connector back in and plug unit back in. You should have better response on the display. They have a special coating and the pins needs to be cleaned this way.
first thing I would suggest is a hard reset. Unplug the unit for a
minute or so. Then plug it back in, set the clock and try again. If that doesn't work, you have a shorted / failed membrane keypad.
Until it is repaired,
please leave it unplugged or leave the door
If you (or someone you
know) might want to replace it yourself, I have uploaded a handy guide with pictures showing you what's typically
You can usually find
helpful exploded view diagrams and order parts by entering your full
model number here.
should also be a "mini-manual" hidden inside the unit behind the
control panel or hidden on the left side behind the grille, which is
when troubleshooting & testing.
our Web site, we have a video
available showing how to remove a typical
over the range control panel assembly in under 5 minutes.
If you would like to
have us do this repair for you, we do that for $39.95 plus part costs.
Feel free to contact me directly (and please remind me of your
model number) for more information & help.
happy to help you with free advice and we'd appreciate your thoughtful
rating of our answer.