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Puchased your wireless keyboard and mouse, but cannot get them to work. Cannot get software to download (disc). Please help!!

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Specifies your wireless gadgets..,
try to download the software to own website.

Posted on Jul 23, 2008

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Posted on Jan 02, 2017

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My wireless keyboard has stopped working so I cannot login, I have changed the batteries but it still will not work, can you please help?


It's a silly question to ask but have you made sure the batteries are in the correct way round, and also they are new and a matched pair, and is your mouse if it's wireless operated batteries okay.

Good luck

Mar 03, 2015 | Computers & Internet

1 Answer

My gateway wireless mouse won't sync


- Have you tried the steps mentioned in the link to connect a wireless keyboard and mouse to the Gateway computer? http://support.gateway.com/s/desktop/2009/gateway/zx/zx4800/ZX4800faq3.shtml
http://www.support.gateway.com/s/Manuals/Profile/WirelessKb_MouseGuide.pdf

Also follow the generic troubleshooting steps mentioned in the link to connect a wireless keyboard and mouse to a computer.
http://support.microsoft.com/kb/838398
Note: The steps provided in the link mainly works for Microsoft hardware but the steps can be applied to any wireless keyboard and mouse. Do not install any software given in the link as it will not help you if you do not have a Microsoft Hardware.

It would be helpful if you could provide us the exact computer model number and also the make and model number of the keyboard and mouse.

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Keyboard & Mouse not inputting..Dell OptiPlex GX280.. OS, XP. Microsoft Wireless Desktop 3000 (keyboard/mouse) new.. Dell boots up and desktop appears, the cursor (arrow head) remains in middle of...


Check that batteries are charged and installed properly.--make sure driver disc is installed if applicable- check instructions as some wireless suites need you to push a small connect button to initialise them . Also try shifting the usb conector into another USB port if it is notm getting reconised.

I hope this helps
Andrew.A

Apr 09, 2011 | Dell OptiPlex GX280 PC Desktop

1 Answer

PLEASE HELP.. KEYBOARD AND MOUSE ARE COMPLETELY DEAD


If you can bott the computer normally and don't have to type a password in, then go the control panel and then choose device manager. Scroll down to the mouse and keyboard plus signs and right click on the mouse and keyboard one at a time and select uninstall. When the original mouse and keyboard have been uninstalled, reboot the computer. When Windows starts back up it will be forced to search for the new hardware and will install the drivers for it. If it wants to search for new ones allow it. If you have to type a password, you will have to go and get a usb keyboard that works off one of the usb ports. If this doesn't work, reboot the computer with the Vista disc in. Click any button to boot from the cd. When the windows files load and windows starts, choose repair, choose the windows installation and let windows search for problems and see if it can fix them. If all fails, go to system restore and back the computer up a few days and let system restore fix the problem by taking you back in time a few.

Nov 02, 2009 | Computers & Internet

1 Answer

Wireless mouse and keyboard issues


If you have both sets of keyboard and mouse plugged in, turn off the computer and remove the old mouse and plug in the new mouse. Reboot and if necessary use the keyboard to login. Once windows is loaded let it detect the new mouse and then shut down again. Take out the old keyboard and reboot. You should now be able to use both new pieces without problems.

Jun 09, 2009 | Dell Dimension 5150 (DIM515MIN) PC Desktop

1 Answer

Windows vista and Microsoft wireless key board and mouse


here is Microsofts' page for driver downloads. http://www.microsoft.com/hardware/download/download.aspx?category=MK
put in your device model number , operating system, etc.
make sure you download it to your desktop so you can find it
run it to install and follow the prompts

Oct 28, 2008 | Computers & Internet

1 Answer

Cordless Mouse & Keyboard install I need help


if you have a disc for the new items ,install first,shut down pc, then take the old mouse & keyboard off connect the new wireless ones before rebooting
you may need to sync the mouse & keyboard by holding in the small little button on each item and the reciever unit untill the lights come on indicating it is recieving the signals from both mouse & keyboard.if this does not work put the old mouse back in reboot then go into control panel / mouse, and sellect wireless mouse ,turn off the pc plug the new mouse back in then boot up

good luck
Terry

Mar 09, 2008 | Computers & Internet

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