Question about Dell Inspiron 1501 Notebook

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CD/DVD ROM DRIVER

My cd/dvd rom driver suddenly stopped working! it opens up but it doesn't read any of the discs i place in the diver and all so i have also troubleshoted the problem and their advice doesn't cut it and i have all so contacted dell but they are giving me a run around. Can you please help me?

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  • schoi92 Jan 24, 2009

    I have the Dell XPS M1330 model and i'm having the same exact problem.. but i was wondering if the problem could be caused by something else? like, recently i installed itunes and ever since the drive doesn't seem to work at all )=

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Hmm...Hope this works out !

Step1: Device Manager
Right Click on 'MyComputer' and click on Properties.Click on 'Hardware' and then Click on 'Device Manager'.

For the Category 'DVD-CD-Roms', click the plus sign and then the branch expands down..whatever is the name of the drive there, right click the name and click on uninstall..(If the category
'DVD-CD-Roms' is not there at all, you'll have to remove the drive off the system and put it back again and then try)...

Step 2: Registry

Click on Start->Run(Xp) or Start->StartSearch(Vista) and then
type in Regedit and hit enter..
The registry editor will open up. Click the + sign next to HKEY_LOCAL_MACHINE, the branch will expand down..then click the + sign next to 'System' and then 'CurrentControlSet' and then 'Control' and then 'Class' and then click on the folder '4D36E965-E325-11CE-BFC1-08002BE10318'....on the right side..find the enteries 'Upper Filters and Lower Filters' ...If they are found right click and delete them... and then restart your system. !!!!

Check now if the drive works !
If it doesnt then update the firmware of your cd-rom drive, If this still doesnt work..then iam afraid the drive is bad..(There is no need to Reinstall the O.S)

Note:Checking in BIOS & Device Manager for the hardware presence/detection of the drive is very important..If the drive is not getting detected in BIOS, then step 1 and 2 wont work...
Only Reseating the Drive might work!


Best Of Luck !

Posted on Jul 24, 2008

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Usually the optical eye or the read board in the drive has failed when this happens. Your only option is replacing the drive.

Posted on Jul 23, 2008

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