My cd/dvd rom driver suddenly stopped working! it opens up but it doesn't read any of the discs i place in the diver and all so i have also troubleshoted the problem and their advice doesn't cut it and i have all so contacted dell but they are giving me a run around. Can you please help me?
Step1: Device Manager Right Click on 'MyComputer' and click on Properties.Click on 'Hardware' and then Click on 'Device Manager'.
For the Category 'DVD-CD-Roms', click the plus sign and then the branch expands down..whatever is the name of the drive there, right click the name and click on uninstall..(If the category 'DVD-CD-Roms' is not there at all, you'll have to remove the drive off the system and put it back again and then try)...
Step 2: Registry
Click on Start->Run(Xp) or Start->StartSearch(Vista) and then type in Regedit and hit enter.. The registry editor will open up. Click the + sign next to HKEY_LOCAL_MACHINE, the branch will expand down..then click the + sign next to 'System' and then 'CurrentControlSet' and then 'Control' and then 'Class' and then click on the folder '4D36E965-E325-11CE-BFC1-08002BE10318'....on the right side..find the enteries 'Upper Filters and Lower Filters' ...If they are found right click and delete them... and then restart your system. !!!!
Check now if the drive works ! If it doesnt then update the firmware of your cd-rom drive, If this still doesnt work..then iam afraid the drive is bad..(There is no need to Reinstall the O.S)
Note:Checking in BIOS & Device Manager for the hardware presence/detection of the drive is very important..If the drive is not getting detected in BIOS, then step 1 and 2 wont work... Only Reseating the Drive might work!
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Check your computer drivers for that drive. It may be a driver error. It has happened to me before and I fixed it by reinstalling the drivers. It should be a software issue if you can still read CD disks.
No matter what type of laptop you own or how you use it, the CD-ROM or DVD drive is an important part of the unit. With the CD or DVD drive in place, you can play your favorite music or watch your favorite movies, so when that CD or DVD player stops working it is important to get it back in service as soon as possible.
1.Locate the bypass hole on the CD-ROM drive. There is a very small hole, generally located underneath the eject button, on every CD-ROM drive. Unbend a paper clip and insert it into the hole until the CD tray pops out. 2.Remove any CD that is in the tray and replace it with a CD laser lens cleaner. These laser lens cleaners are available at computer shops and electronics retailers. 3.Run the laser lens cleaning program, then try to play a CD again. If that CD fails to play, replace it with another CD and try again. 4.Shut the computer down and remove the AC power cord if cleaning the laser lens does not resolve the issue. Turn the laptop upside down and slide the battery release lever to the unlocked position. 5.Remove the battery and set it aside. Then locate the screws that hold the CD-ROM drive in place and remove those screws. Slide the CD-ROM drive out of the bay, then slide it back into the bay until it snaps securely into place. Replace the screws that hold the drive in place, turn the laptop back on and try to read the CD again. 6.Log on to your computer and right click on the "My Computer" icon. Select "Properties" from the menu and click on the "Hardware" tab. Click the "Device Manager" button and expand the CD-ROM section. Right click on the CD-ROM and choose "Update Driver" from the menu to download and install the latest device driver from the CD-ROM manufacturer.
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goto run and type "compmgmt.msc"(without quotes) and select disc management if the dvd drive is showing below the hard disks means your dvd drive is working fine only thing you have to do is to right click on the CD-Rom 0 and change drive letter and paths to it .if the CD ROM option is not seen in disk management then you have to go to the device manager option under computer management and expand cd/dvd -rom drives and you will find your dvd drive model if not that means that your dvd drive has got hardware problem
The reason behind that is because the CD ROM cannot read DVDs. If you want to play or install DVD based programs you need to replace your CD ROM with a DVD-ROM or DVD-RW. You also can purchase an external DVD ROM if you dont want take that CD ROM from its place.
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You must determine if the problem is the media you are using (CD, DVD) or the drive itself. (CD/DVD Rom)
First see if the driver is installed for the CD/DVD ROM by Right clicking My Computer and choosing Properties, Hardware, Device Manager. Clikc the plus sign next to DVD/CD Rom Drives to see if there is a yellow exclamation point, or question mark. This means you need to install the correct driver. If there are no yellow exclamation marks or question marks your driver is installed properly.
Next try playing difffernt CD's to see if any of them work. Confirm they are good CD's by playing them on another device, then try them on your Compaq. If the Cd's play on another device you may possibly be experiencing read errors on the CD/DVD Rom drive. Try using a CD Laser Cleaner that will clean the laser head of the CD /DVD Rom. it looks like a CD with small brushes on the music side. This may solve a read error problem. if that does not solve your problem you may need to replace the CD/DVD Rom drive.
On this, you're going to need to uninstall the drivers for the CD/DVD drive from the device manager, then reboot. The machine will find the drive and reinstall the drivers. If this doen't work, then most likely the optical eye or the reader board in the drive has gone out and the drive will need to be replaced. These drives are very simple, they work or they don't, there's really no in between with them, and if their not working then replacement is the only option.