Question about Seagate FreeAgent Pro - 500GB, 7200 RPM, USB 2.0, eSATA, External 500 GB Hard Drive

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My Seagate FreeAgent Pro 500GB drive will no longer mount on my MacBook. It is only a few months old and Seagate will not help me recover my data due to their falty hard-drive. What can I do to perhaps make this thing work again? It just stopped one day and I have hundreds of gigs worth of data that I NEED!!! I've already tried disconnecting the light due to the heat issue...

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  • Anonymous Aug 16, 2008

    My Seagate FreeAgent Pro 1TB External Hard drive is not working.

    I moved around 200 GB data to this drive. Now

    Initially the computer is not detecting the drive then the light also gone from the drive.. I called for tech assistance. The are going to send the cables.

    and asking for try data recovery.



    Never believe on External hard drive. I lost my trust in Seagate.

    Stupid idiot Drive.









  • jmcujo Sep 14, 2008

    My 6 month 500 Seagate Free Agent Pro simply now says not formatted. I have lost 200 gigs of historical work, pictures, videos, docs, excel, and more. I will never buy another seagate product if they do not recover my data. I will never recommend a seagate product to my hundreds of friends, clients and family. If any one knows where I can send my drive to recover my data please email me at jmcujo@gmail.com.

  • infoch Feb 14, 2009

    I had 2 Seagates plugged into my laptop and found that the files were deleting against a blue backdrop. I immediately unplugged the usb cables and plugged them into my desktop and saw that the folders were "unreadable and corrupted" I have no idea what went wrong...why the files were deleting in the first place and how do I retrieve my data?

  • Anonymous Feb 19, 2009

    1 month old, isnt recognized on my mac and cant get it to come up. ARG,

  • platypusrex2 Mar 05, 2009

    who wants to file a class action lawsuit?

    platypusrex256.blogspot.com

  • Anonymous Mar 24, 2009

    Drive won't mount on my MacBook Pro -- it's as if nothing is there at all -- panic at the moment prevents me from being more descriptive. I just wish someone could help...


    This is REALLY unfortunate.

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4 Answers

After all of the countless "solutions" I've come across online and otherwise, NONE of them worked. Absolutely NONE. However, there was one common thread amongst all of them that rang very clear with me. Whether it was overheating or faulty parts altogether, I found the solution. Rather than pay HUNDREDS of dollars to have some 3rd party recover my data (like SeaGate tech support suggested I do), I ripped open my SeaGate enclosure, took the hard drive out and simply slipped it into a new, generic enclosure (CoolMax 3.5" External Enclosure to be exact). That cost me all of $20. Problem solved!!!!!!!!!!!!!!! How less stressful is that for you????

Posted on Sep 15, 2008

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I have been having trouble with my freeagent pro on my macbook pro 15" (1st gen).

I found that when I connected the drive (by firewire. but think I tried usb as well with same result) that the drive wasn't recognized.

I later realised that if I left the drive connected for 15-20 mins or so then it would start working.

I then discovered that lots of people have been having problems with the power management on these drives, and that the default power down time is meant to be 15 mins. I read on the Seagate website that you can disable the power management by connecting to a PC (Mac version of software doesn't have this feature!! grrr) that has Drive Manager installed (download here) to change the power management settings.

So far, however, I'm not 100% sure whether it's fixed the problem. :( Will post back soon with results.


Posted on Oct 20, 2008

  • David E Oct 27, 2009

    Another issue with these drives is that you must use the cables that Seagate provide. Standard USB/firewire leads feel like they have plugged in, but due to the thick plastic around the connectors on the drive itself, normal plugs don't actually reach in far enough to make contact. The Seagate-supplied leads have longer exposed metal parts. This is a really silly issue but it had me baffled for ages until I tried another lead, which happened to be the Seagate one! You can identify them by the Seagate logo on the plug, which matches the side of the drive.

  • David E Oct 27, 2009

    PS the post I made above has fixed my issue with my Freeagent pro. However, it has just become corrupt, I suspect it doesn't like staying connected to the computer when I put the MBP into sleep mode :(

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The same. First do some external drive for breaking in few months then make a company of recovery data and your bussines is done, goof work ;)

Posted on Oct 09, 2008

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I have the same problem i bought a 1tb freeagent pro and now the light on the enclosure comes on but the drive is not spinning i don't know if the drive isn't getting any power or what i shoot for a publication and to retrieve my data is going to cost me a fortune the reason why i bought the drive is because i didn't want this to happen i've lost my trust in seagate products all together .sure i know they have a 5year warranty but who wants more of the same garbage over only to have that happen again never again segate what a waste of money

Posted on Sep 15, 2008

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For any other help contact me.



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