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Your lamp carriage is most likely hung up on something. Unplug the machine , remove the glass and see if the lamp and mirror carriage are moving freely. If not, find out what it is binding on. It may not be lining up with the home position sensor on in the optics .
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This might refer to your scanner assy being locked. The scanner assy is the unit under the glass that scans your document prior to copying it. Look inside the cavity where you pick up your completed copies. Look at the upper left corner and see if there is a knob there. If there is, make sure it is in the completely unlocked position.
hi im jules_09,the copy button must bestock,if you want to repair it its a long process,if you want open the panel which the button are located it can be open but be extra care full.just dust it
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