Question about Printers & Copiers
If the fax is seldom used, the conditioning of the line could be different or the modem damaged.
Pick up the phone on the unit and see if you can hear a dial-tone, commonly when surges come in through the phone lines and damage the modem component of the printer it can cause this issue and trying to place a call from the device can be a good test.
However, if you can hear the dial-tone using the phone and can call out on your device, it is probably not the modem and is related instead to the line itself.
If your on a company network or have DSL at home remember that faxes typically need dedicated analog lines and that DSL service, IP phones, or digital phone systems will often cause the modem to malfunction.
Posted on Jul 23, 2008
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