Printer is printing every line two times and is faint
Printer needed new cartridges. Bought them new and put them in. Ran the alignment test and the printer says to remove tape from cartridges but, I have already done that. It is printing every line two time with missing letters and is very light. Cleaned the heads, ran alignment tests, everything the help page says to do and it still doesnt work.
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This sounds like you are using either a refilled cartridge or an after market cartridge and the ink is clogging the print nozzle. To clear the problem you need to insert an OEM cartridge, run the deep nozzle cleaning utiliity, alignment utility. This should clear up the problem with the spotty printout.
Let me know if this solves your problem otherwise we can explore other solutiions.
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I find the best way to clean the heads is buy some cleaning cartridges as they have cleaning fluid in them and use them to clean it will take about 10 or more times to clean the heads then put the color ones back in and try again.
Just keep putting it on clean the head don't do a print out till at lest you have cleaned 10 or more times.