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Neff K3990 Fridge Freezer ice maker not working and water leaking out

3 days ago I had a Neff K3990 American style fridge freezer installed. The fridge and freezer are working, but the ice maker is not. Water is not getting to the ice cube tray inside. The water dispenser is working, so water is obviously getting into the machine. Also from time to time the machine makes a noise and water leaks out from the bottom on the freezer side.

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  • Anonymous Dec 18, 2008

    massege error on the key pad

  • Anonymous Mar 17, 2014

    Both ice makers work and the water dispenser works but no water goes to either ice maker

  • Anonymous Mar 17, 2014

    Water all over freezer and ice tray is a solid hunk of ice. The freezer is keeping its correct temperature. Suspect the ice maker is spraying water or leaking somewhere.

  • Anonymous Mar 18, 2014

    ice maker isn't working

  • Anonymous Mar 29, 2014

    First the water stopped working. Not long after the cubes stopped. This is a continuing problem with this fridge. Everything has stopped.

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  • 143 Answers

Sounds like the water hose to the ice maker has come loose. Is it in warranty?

Posted on Jul 23, 2008

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I removed the ice with hot water/vinegar mixture (so it doesn't re-freeze immediately) and simultaneosuly used a bit of chiselling with a screwdriver to clear the drain plug. I did this from inside the fridge working up the drain hole into the freezer. The whole job took about an hour.

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