Re: h700 - microphone not working or am I on mute?
Ok here is the answer. There H700 have a small foam windscreen inside over the microphone that over time block the sound. The answer is to carefully open the unit and remove the obstruction and clean residue from the microphone and it will work like new. here is a link to pictures and instructions. http://www.geocities.com/jconkwright/H700fix.html
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Here are a couple of things you can try. I included the link for the user guide below.
Callers cannot hear me. • Headset is muted. Press the mute button on headset to unmute the microphone.
• Headset microphone boom aligned incorrectly. Align the headset boom with your mouth. •
The USB adapter is not set as the default Voice device. Use the Voice
settings in Windows under Sounds and Voice Devices to select
"Plantronics C610/C620" as the voice device.
Had the same problem and tried all solutions offered on the internet. Mute is off, wire's are not broke, mic is not obstructed.... Called Motorola and they are sending a replacement since the unit is less than one year old. They are sending me the H780 model since the H715 is out of stock. Call 800-331-6456. If you say "agent" you will bypass all the voice prompts.
On mine, if I wait for it to be fully connected with the phone, then press the button one time, the blackberry ask for the correct voice command. However, if I press the button twice, it will dial the last number called.
With the microphone closed, push in the call button. It should turn purple within a second or two. When it does release it and as quick as possible flip open the microphone. The light should stay purple and it is now in "pairing mode"
First: When charging the light should be steady. If the battery is less than 20% charged it should be red. More than 20% it will be yellow. Fully charged it should be green. Make sure your microphone is closed when charging.
Second: Have you "Paired" the H700 and the phone? If not you need to. To put the H700 into "Pairing Mode" do this:
Make sure the H700s microphone are is in the off position. Push in and
hold the button on the H700 until the light lights up purple. Release
the button and quickly open the microphone button. The light will stay
purple and you are now in "Pairing Mode". Now follow the instructions
for your phone to pair with a BlueTooth unit. When it asks for a code,
use 0000 (that is 4 zeros).