Question about Movado Watches

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I am a Jeweler and in Nov. I changed a Movado battery whick I have done for 13 years with out a problem. The customer claims that the stem doesn't work. I had set the time and it was hard to turn. Now she claims that because I am not a authorized Movado service center I put a bad battery in her watch. My batteries are very fresh. I do so many I run out all the time. Now she claims that in 20 minutes after leaving the store her watch quit working because her watch had battery acid inside of her watch.

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Mcdevito75 here, You don"t really have to be an authorized Movado dealer or repair center to service Movado watches, specially if Movado doesn"t have a warrantee on that particular watch. Also you say the stem was hard to turn, sounds like this particular Movado watch mechanism was starting to fail. The long and short is, you replaced the battery, set the watch and all was well when the customer recieved the watch back also, a Quartz mechanism could give out at anytime, just as a light bulb can. Have the customer come back with the watch if possible, place a drop of oil on the stem, try a replacement battery. Always ley your customers know what you find, and get a history of the watch from the customer before work, Age of watch, how it"s worn and stored etc. this way your covering yourself for any watch liability. You can offer this customer the mentioned re- service or a refund just to keep the customer happy.

Posted on Feb 11, 2011

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