Had these a couple years and the charge indicator in the base looks good, and in the base the phone shows caller ID of inbound calls. But none of the keypad buttons work and when I remove from base (i.e. to answer) it just flashes Welcome! Please Wait... and I cannot get even to the menus. ANy suggestions would be welcome. I don't think I have bad batteries, and in the base if I hit a key same Welcome Please Wait message. Do not know how to reset.
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I have similar model and setup should be the same..
1, Handset: press Menu
2, Handset: scroll using up/down arrow keys to "Initial setting" then press soft key Select
3, Handset: scroll to "Registration" press soft key Select
4, Handset: sroll to " HS Registration" press soft key Select
5, Base Unit: Press and hold (LOCATOR/INTERCOM/TRANSFER) for 3 seconds. The Charge indicator flashes. After the CHARGE indicator starts flashing, the rest of the procedure must be completed within 1 minute.
6, Handset: 1: press soft key OK
2: wait untill a long beep sounds and the display shows the new extention number
**Registration should be complete**
I have found this is cause by one of two problems:
1) the transfer button has been hit and it is waiting for anther unit to pick up.
2) (and most likely the problem) the battery is low on charge.
with case number 2 if your battery is at the end of it's life it will only keep a charge for a short time. it might even say it has a full charge but it does not. I have tested this out by switching the battery and then finding that the handset works fine. I hope this helps you.
and select the owner's manual for your model phone. Follow the procedures for deregistering the handsets and then resetting the base. then re-register the handsets and you should be good to go. It is all pretty easy, just a little to wordy for this forum I guess.
This is not a direct solution to your problem, but a workaround for a similar situation. I have two headsets and two charging stations. One of the headsets was stuck with the message ''Welcome! please wait''. When I put the phone on the charging station it usually sits on nothing would happen, but when I put it on the other station the phone came back to life. The non-working charging station will still charge the phone so it is worth keeping.
YOUR batteries are bad and not giving full current to phone.Clean charging contact and see battery gets full charge. IFthe battery indicator will show full charge due to voltage but once if you remove battery and put it again indicator will be minimum. then replace batttery.