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Scanner Fault When I power up, the machine cycles through tests and gives me a "Scanner Fault" reading.  When I lift the lid and look at the scanning area I see three red lcd's.  What do I do?

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  • hbjcw Jul 25, 2008

    It's a Xerox Document Centre 460ST.

  • Anonymous Apr 23, 2009

    getting scanner fault on start up

  • Anonymous Apr 23, 2009

    Getting Scanner fault at startup

  • obos40 Apr 23, 2009

    On a xerox 460st I am getting scanner fault at start up

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If it's a Xerox machine, make sure that the cable from the scanner to the machine is not bent/loose.
If you still get the error, what is the error code? (should be xx-xxx)

Posted on Dec 08, 2009

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It all depends on what make and model the copir is...... Need alittle more info.

Posted on Jul 25, 2008

  • Chris Coughlin
    Chris Coughlin Jul 27, 2008

    I work on every other make and model of copiers & faxs & printers... I don't work on Xerox's copiers at all, just the small table top ones. Can't help on this one...

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1 Answer

I get a black line when scanning, ( not when printing)how do i fix it


This is commonly caused by a mark on the scanner plate. If you place your document to scan on the scanner plate (Lift the lid and place it on the glass plate) and scan or copy the document does it come out clean? If you feed the document through the Auto Document Feeder doe the line appear?

If when place on the plate it is clean but fed through the ADF there is a line, then when you lift the lid on the scanner you will see a narrow glass plate at the end (Normally the left end) of the scanner plate. Give this glass a clean and your mark will go away.

If the scan or copy is lined when using the Flatbed scanner and the ADF then the problem will be in the scanner lamp which will be probably uneconomical to fix.

Oct 09, 2014 | Brother MFC 6490CW InkJet Printer

1 Answer

How to clean glass on samsung clx-3160fn


Ok to clean glass get tough and do not wreck the machine, sounds bad but damage could occure if your not careful but forceful.
1)down load any faxes not printed or sent to your computer
2)turn unit off with power button
3)inside of paper exit opening in the upper left hand side push green slide lever towards the back of the machine,,this locks the scanner carage(you can also see the green lock through the scanner glass to the left of the scanning carage as you move the lock). I did this not to disturbe the scanning carage while cleaning the glass.
4)the lid to the scanning bed has to be removed by lifting the complete tray to it's limit and unplugging the data cable,,it is in the middle between the hinges(pinch the cable connector plug locks on both sides and pull out the connector. To release the rectangular hinges lift and tilt the complete unit further back toward the rear of the printer/fax machine. It should lift out and REMEMBER that rear tilt when replacing the fax/printer feed unit as the hinges don't just slide back in to the respective holes.
5)there are two screws near where the hing holes are on eather side of the scanner cover they must be removed.
6)NOW this is the tricky part with only your hands no tools,,,with a large amout of force lift the back corner of the scanner cover(this does not seem possable but lifting at the side of the machine the cover does have a slight lip to lift with and it makes tearable sounds of distruction BUT IF you lift each side near the rear upward for about 1/2inch at a time(side to side)"2 INCHES ONLY" total the cover will give enough room to CAREFULLY reach your hand under the scanner cover with a damp rag to clean the glass and dry with a lint free rag(micro fiber rags work). I used no cleaners at all but lint free is the ticket. DO REALIZE THE TRAY ONLY LIFTS UP ABOUT 2 INCHES from the rear and it should stay up at the 2 inch hight. The removal of the scanning cover would mean more dissasembly of the unit and I saw no need to go that far.
6)NOW to replace the scanner cover (hopefully you were carefull enough not to crack or break the glass as lifting unevenly or pulling upward more than 2 inches could be the end to your scanner. The trick to get the cover back down with the registration tabs into thier respective holes,,it helps to pull outward on the sides of the plastic body where the tabs have to drop down into,,the large taps at the rear are a little less co-operative but with a bit more force the back body will seperate slightly and the read pins fall into place.
7)put the screws back in, then the scanner cover hinges first and snap the data cable into place,,Don't forget to slide the scanner lock (green tap)towards you to unlock the scanning tray.
Good Luck, it sounds difficult and it might be but it can be done without damage. I'm sure a true service repair man would not like the method but my machine is near it's final useful days.

May 27, 2014 | Samsung CLX 3160fn All-In-One Printer

1 Answer

Printer will not scan


he HP All-in-One product displays one of the following error messages on the control panel when scanning or copying:
  • Scanner failure, power off and on
  • Scanner System Failure
  • Scanner failed, cannot make copies or fax
  • Scanner failure. Unable to scan, copy, or send a fax
  • Scanner failure, cycle power
Additionally, the scanner bulb might not turn on during scanning.ry the following solutions in the order presented to resolve the issue. When one of the solutions resolves the issue, there is no need to continue troubleshooting.Solution one: Check the scanner lightFollow these steps to check the scanner light by making a color copy of any document.
  1. Load plain white, unused, letter size paper in the paper tray.
  2. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
  3. Make a color copy.
  4. When the product starts to scan the document to copy, slightly lift the scanner lid to see if the scanner light turns on. It is not necessary to lift the lid completely CAUTION:Do not look directly at the scanner light.The scanner light should be visible under the scanner glass to the right or left.Figure 1: Scanner light visible underneath the glass
    1 - Area where scanner light is visible2 - Scanner glass
    • If the scanner light does not turn on when the scanner mechanism moves across the scanner bed, continue to the solution to reset the product.
    • If the scanner light turns on , continue with the next solution.
    Solution two: Check the power connectionFollow these steps to troubleshoot the power connection.
    1. Press the Power button (c01602202.gif ) to turn off the product.
    2. Unplug the product power cord from any surge protector, extension cord, or power strip, and then connect the power cord directly to a wall outlet.
    3. Press the Power button (c01602202.gif ) to turn on the product.
    4. Load plain white, unused, letter size paper in the paper tray.
    5. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
    6. Try again to make a color copy.
      • If these steps resolved the issue , you do not need to continue troubleshooting.note.pngNOTE:If the product works properly when plugged directly into a wall outlet rather than a power strip or surge suppressor, the power strip or surge suppressor might not allow enough voltage for the product to work properly.
      • If the issue persists , continue with these steps.
    7. Press the Power button (c01602202.gif ) to turn off the product, disconnect the power cord from the wall outlet, and then reconnect the power cord to a different wall outlet.
    8. Press the Power button (c01602202.gif ) to turn on the product.
    9. Try again to make a color copy.
    • If these steps resolved the issue , you do not need to continue troubleshooting.
    • If the issue persists , continue to the next solution.
    Solution three: Reset the productFollow these steps to reset the product.
    1. Press the Power button (c01602202.gif ) to turn off the product.note.pngNOTE:The product might not turn off after pressing the Power button. Continue to the next step regardless.
    2. Disconnect the power cord from the rear of the product.
    3. Unplug the power cord from the electrical outlet.
    4. Wait 30 seconds.
    5. Replug the power cord into the electrical outlet.
    6. Reconnect the power cord to the rear of the product.
    7. Press the Power button (c01602202.gif ) to turn on the product.
    8. Load plain white, unused, letter size paper in the paper tray.
    9. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
    10. Try again to make a color copy.

Dec 11, 2011 | HEWLETT-PACKARD Officejet 4500 All-in-One...

1 Answer

After printer is on for a few minutes, getting error message-scanner failure turn printer off then on again. I am able to print before the error message appears, however, unable to copy or fax. Thank...


Hi,

Solution one: Check the scanner light
  1. Follow these steps to check the scanner light by making a color copy of any document.
  2. Load plain white, unused, letter size paper in the paper tray.
  3. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
  4. Make a color copy.
  5. When the product starts to scan the document to copy, slightly lift the scanner lid to see if the scanner light turns on. It is not necessary to lift the lid completely.
The scanner light should be visible under the scanner glass to the right or left.

Solution two: Check the power connection
Follow these steps to troubleshoot the power connection.

  1. Press the Power button to turn off the product.
  2. Unplug the product power cord from any surge protector, extension cord, or power strip, and then connect the power cord directly to a wall outlet.
  3. Press the Power button to turn on the product.
  4. Load plain white, unused, letter size paper in the paper tray.
  5. Lift the scanner lid, place the original face down on the scanner glass, and then lower the scanner lid.
  6. Try again to make a color copy.
  7. Press the Power button to turn off the product, disconnect the power cord from the wall outlet, and then reconnect the power cord to a different wall outlet.
  8. Press the Power button to turn on the product.
Try again to make a color copy.If these steps resolved the issue , you do not need to continue troubleshooting.If the issue persists we have to reset the printer. Doing reset in the beginning stage is not recommended. Reply me back and i will provide the reset step instruction.

Regards
Riztech

Nov 26, 2010 | HP OfficeJet D135 All-In-One InkJet...

1 Answer

Why does my HP 1500 prints a test page every time I begin touse it???


HI
As soon as the printer prints the test page or alignment page place it on the scanner glass (Place the printed side down) before that Examine the scanner glass and white scan backing. Clean the scanner glass and scan backing if they are not clean. To clean the scanner glass and scan backing, use a soft cloth towel slightly dampened with clean water.
After That press scan on the printer button panel it will resolve your issue.
Try to double check it by turning it off and turning the printer back on after 2 minute's. If still the problem exists call HP Total Care 800 - 474 - 6836 if you are from US/Canada.
) Lift the lid of the product.
2) Place the top of alignment page face down in the right front corner of the glass.
3) Place the alignment page face down
4) Close the lid.
5) Press the Start Scan button.
6) The Power button light will blink during the alignment process.
7) After the Power button light stops blinking, alignment is complete.

Aug 04, 2010 | HP Office Equipment & Supplies

2 Answers

MFC8860DN SAY'S SCANNER LOCKED?? WHAT'S THE FIX??


Hello my friend.If you open the scanners door under the document cover is one switch that locks and unlocks the scanner.Move it to the position that shows that is unlocked.If this doesnt work it means the scanner lamp is in the park position and is stuck. You need to lean the printer away from the sheet feed side and bump it on the side. This should fix it. If it doesn't turn off the power and remove the two screws that hold the scanner lid on. Then remove the other 6 screws located under the lid on the left side while the lid is hanging from lid open sensor cable . After removing the base screws you can set the lid on the scanner again while you lift the scanner bed exposing the scan lamp mechanism. Push it a few inches in the machine and close the lid. You can do a test by powering the unit on and hold the lid open sensor button located on the bottom left of the lid. The system should initialize and bring the scan lamp back to the proper position. Turn off replace all screws and your done. If it doesn't work the first time push the scanner lamp more into the scanning area and repeat until works.

Feb 09, 2010 | Brother MFC-8860DN Printer

2 Answers

Scan error. making big noise each time after turn the all in one laser printer on.


Lift the scanner lid and look on the left side, sounds like the scanner lock is locked, easy to bump on this machine. It's under the lid where you lay a document when you make a copy.

Nov 20, 2009 | Samsung SCX 4200 All-In-One Laser Printer

1 Answer

Copier prints dark on lightest setting


this could be down to several thisngs lift the lid on the top and look at the glass area does the underside look clean or dirty? have a look at the scanner area to see if there is dust ont the mirrors you should see this when you do a test copy press the print button and look at the light unit and the mirrors as they move across the glass if you can see dust or dirt on the mirrors they may require cleaning.. if so turn the machine off take out the screws holding the glass in place lift the glass out carefully.. sometimes they stick down if they havent been cleaned lately so pull up.. take a clean dust cloth slide the scanner unit out for access and clean of the mirrors.. p[ut back together and test if no better open the fornt door and look at the units inside to see if you can take them out..give these a check to see if there are marks on the surfaces of the units.. if the copies are dark usually on a old copier its down to the dust..

Aug 04, 2009 | Office Equipment & Supplies

1 Answer

The printer is making a gear clicking sound.


I had exactly the same problem with my OfficeJet 6110 as reported above (i.e. the scan head not knowing where the end-stop is). This is how to fix it (this method worked for me) 1) Lift up the scanner/copier hinged lid. Around the edge of the scan glass are 4 Torx screws. Undo all four screws. 2) Carefully prise the control panel faceplate off. The buttons underneath are on a single panel. Slide this to the left and lift off. 3) Jiggle the lid of the scanner to get it off the main body of the printer. 4) Locate the scan engine motor (top right corner) and remove the two motor retaining screws (one on the left of the motor, the other on the right). 5) Lift out the entire mechanism (rod, drive belt, scan head) and turn over. 6) Thoroughly clean all glass and mirrored areas of the scan head. Also clean the scan lamp on the top of the scan head. Clean the tray inside the scanner (where the scan head travels back and forth). Also clean the inside and outside of the scanner glass pane itself. 7) Refit all parts, using the technique described above, in reverse order. 8) Switch on printer. It should now work OK. Hope this helps, guys.

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1 Answer

BROTHER MFC-8840D "Check Scan Lock" error message


I had the same problem. It means the scanner lamp is in the park position and is stuck. You need to lean the printer away from the sheet feed side and bump it on the side. This may fix it. If it doesn't turn off the power and remove the two screws that hold the scanner lid on. Then remover the other 6 screws located under the lid on the left side while the lid is hanging from lid open sensor cable be carefull not to drop the lid, break the cable or the glass bed. After removing the base screws you can set the lid on the scanner again while you lift the scanner bed exposing the scan lamp mechanism. Push it a few inches in the machine and close the lid. You can do a test by powering the unit on and hold the lid open sensor button located on the bottom left of the lid. The system should initialize and bring the scan lamp back to the proper position. Turn off replace all screws and your done. If it doesn't work the first time push the scanner lamp farther into the scanning area and repeat. Good Luck

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