Question about Xerox WorkCentre M20i All-In-One Laser Printer

1 Answer

M20i paper jam 2

Hi - We have taken the machine apart over and over looking for any bits of paper that could be left in the machine and none are visible?? We turned it off and unplugged it. Is there some way the error message is locked in the machine without their actually being a jam??

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 2,072 Answers

I suspect what has happened, is on the fuser, there is an asseembly across the top that has the flag assembly on it.
Most likely the tab that keeps it in place is broken and when you are putting the fuser back in, it is not actuating the sensor. That is why it keeps telling you there is a jam.
It is a black strip that runs across the fuser on a stainless steel shaft.Looking with the fuser installed and the right door opened, it would be on the upper right side. Or above the fuser toward the back.

Posted on Jul 23, 2008

  • Rick Kasper Jul 23, 2008

    There is a way to clear the memory, I don't think that will clear your jam but try this.

    Unplug your machine, and slide it out to access the back.

    There will be a little access door on back about 6 inches by 6 inches. It just has two plastic clips holding it in place. Remove the cover and remove the memory chips from their slots. With the DIMM and Sdram removed, power the machine up and let it come to ready.

    Then power down the machine again, return the memory to the slots and secure them . Then power the machine back on.

    If there was any corruption in the machine that will correct it.

    Have you taken the drum and toner out and flipped the machine on its back and slid a piece of heavy stock through the paper feeder from where it feeds out of the tray? Have you looked in the duplex area? the slot on the right side door behind the transfer roller?

    Jam 2 is normally in the fuser.

    You have cleaned the paper sensor above the fuser? It is not out of place? And the flag that is in the exit area, where the paper exits the machine, is in place?

    I have never seen that code stuck in memory. But that procedure of removing the memory . powering on coming to ready and then replacing the memory is a service way to reset odd faults.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

PIXMA 450...Keep getting paper jam message and I can't see any paper bits anywhere. Trying to open the machine from the back to look inside. Have removed the 4 screws on the back and still can't remove...


The paper jammed can be found in the paper tray, remove the paper at the paper tray and inspect the roller for small pieces of paper jammed.

The paper can be found in the ink cartridge compartment, open the cartridge door and remove the ink cartridges, look for posibble paper jammer. Also once remove, check also the cartridge carrier if does not stuck up or jammed (cause this might me the problem). Turn off your printer and then move the cartridge head using your hand moving to the from right to left side and from left side to right side for 2-3 times. Move it gently.

Paper can be found in the rear access door if it is accessible. Inspect some paper jammed there.

Please let me know if you need more help

Mar 10, 2011 | Canon Pixma MP450 All-In-One InkJet...

1 Answer

Pick motor stalled

hello, did you recently have a paper jam, if so, turn machine around, take off duplex unit if its installed, if not remove the back cover, now if your looking at rear of machine, there are several small gears, check that there is no paper debris stuck in there, its hard to really gage if paper is in gears. the grey roller with the white gear should move freely to a point, if it does not move at all, then yes something is stuck. now if it does move freely, then go ahead and put back piece on, lift up front cover as if you where going to replace printheads, move the carriage to the left, look into machine from the left side, and check to see if there is any paper bunched up in that area on the right. if nothing go ahead and close and allow machine to cycle or power up. if the machine has gear crunching noise, turn off, and take to repair. its a little tricky to pull apart, you will need 2 type of torq bits to use.

Sep 27, 2010 | HP Officejet Pro L7680 All-In-One Printer

1 Answer

Paper goes scew whiff when trying to print. Says there is a paper jam but none visible.

Smaller torn bits of paper may still be in the printer. Unplug the power, open the back access panel. Look for torn or jammed paper. Also check the ADF (auto document feeder) for a jam.

When you try it again, Dell recommends that you fan your paper. Fanning the paper helps break apart the bonds left by improperly cut paper which leaves the edges of the sheets interlocked.

Dec 05, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

J01 error, but no paper jam; can't re-set

Remove the toner cartridge.

There should be 2 switch actuators sticking up from the base.

It sounds like one of these actuators has been knocked loose. Try to clip the actuator back on to the sensor.

This is a TOUGH job, you may need a sercive tech to look at it.

Oct 13, 2009 | Panasonic PanaFax UF-8000 Laser Fax

1 Answer

Won't let me fax, copy or print. it tells me paper jam 2 look in

paper jam 2 generally denotes the fuser unit. thats at the back, the bit that heats up, theres a flip up/down cover that once opened should show you if theres any paper in there, also check the sensor, little black arm, move freely and be sprung, if the sensor is missaligned it will denote a paper jam even when there is none be careful to let the fuser cool down, printer unplugged for 10 minutes or so, 180 degrees will hurt.

Sep 24, 2009 | Samsung CLX-3160 All-In-One Laser Printer

1 Answer

Paper Jam

you dont you might have a dirty or bad paper sensor there is also a chance the paper might be in the fusing area (where its hot) if u use a flashlight and look in that area you might see the paper at that point it needs to be taken apart

Aug 28, 2009 | Canon LC-3175 Laser Fax

1 Answer

Fax will shows a Paper jam but no paper found in machine.

Are the all sensor flappers whole?Or it may be an PCB problem

Jan 26, 2009 | Canon LaserClass 9000L Plain Paper Fax

1 Answer

Can't find paper causing Jam

Please go to this link

and type in there that you are looking for paper jam issue it will give you number of steps follow then and that will resolve the issue.

Aug 09, 2008 | Canon imageCLASS MF8180C All-In-One Laser...

2 Answers

Won't print - says 'paper jam 2' but no paper is stuck in machine

Paper jam 2 error code is saying the jam is in the fuser area of the machine.
You need to remove the toner cartridge, and since you said you've taken the whole thing apart, maybe try a flashlight and look for a LITTLE piece of paper that may have torn off that remains stuck around that fuser area (the fuser is the thing behind the toner that gets hot-- so be careful -- but look in the corners and anywhere a small piece of paper could have torn and got stuck.

If you're absolutely sure that there is nothing stuck, I'd try to do a hard-reset: Turn off the machine, unplug the power cord and the cable that goes to your computer (if it's hooked up to one. And if it is hooked up to a computer, power down the computer as well.) Wait a minute or two, plug the computer back in, plug the power cord and cable from the printer back in, then turn on the printer and the computer and let them both go through their various start-ups.

If none of that works, let us know.. but from what I know and the docs I have access to, it should work... (fingers crossed!)

Good Luck!
Maggie B

Feb 22, 2008 | Samsung SCX-4216F All-In-One Laser Printer

Not finding what you are looking for?
Xerox WorkCentre M20i All-In-One Laser Printer Logo

1,918 people viewed this question

Ask a Question

Usually answered in minutes!

Top Xerox Office Equipment & Supplies Experts


Level 1 Expert

33 Answers

Philip Hughes

Level 2 Expert

72 Answers


Level 3 Expert

1362 Answers

Are you a Xerox Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides