Question about Xerox WorkCentre M20i All-In-One Laser Printer

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M20i paper jam 2

Hi - We have taken the machine apart over and over looking for any bits of paper that could be left in the machine and none are visible?? We turned it off and unplugged it. Is there some way the error message is locked in the machine without their actually being a jam??

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I suspect what has happened, is on the fuser, there is an asseembly across the top that has the flag assembly on it.
Most likely the tab that keeps it in place is broken and when you are putting the fuser back in, it is not actuating the sensor. That is why it keeps telling you there is a jam.
It is a black strip that runs across the fuser on a stainless steel shaft.Looking with the fuser installed and the right door opened, it would be on the upper right side. Or above the fuser toward the back.

Posted on Jul 23, 2008

  • Rick Kasper Jul 23, 2008

    There is a way to clear the memory, I don't think that will clear your jam but try this.

    Unplug your machine, and slide it out to access the back.

    There will be a little access door on back about 6 inches by 6 inches. It just has two plastic clips holding it in place. Remove the cover and remove the memory chips from their slots. With the DIMM and Sdram removed, power the machine up and let it come to ready.

    Then power down the machine again, return the memory to the slots and secure them . Then power the machine back on.

    If there was any corruption in the machine that will correct it.

    Have you taken the drum and toner out and flipped the machine on its back and slid a piece of heavy stock through the paper feeder from where it feeds out of the tray? Have you looked in the duplex area? the slot on the right side door behind the transfer roller?

    Jam 2 is normally in the fuser.

    You have cleaned the paper sensor above the fuser? It is not out of place? And the flag that is in the exit area, where the paper exits the machine, is in place?

    I have never seen that code stuck in memory. But that procedure of removing the memory . powering on coming to ready and then replacing the memory is a service way to reset odd faults.


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first with any jam message, identify if you have actually had any paper jam in it in the first place, especially if you are turning up to site and you're getting 2nd hand info. IE "oh no it just said that day"
so assuming it actually had jammed paper in it that was removed at some point, find out where it was jammed...front or back. how it was removed...via front or back. note! many printers dont like having paper pulled out in the reverse direction to which the paper normally travels, this sometimes catches little flags and breaks them or pulls them out of position and the little photo sensor that is normally closed is then left 'electrically/optically' open so the printer sees this as a jam as soon as its finished booting up.
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check that area of the path for what looks like a small swinging flag, or maybe a little black 'U' shaped sensor that looks like it should have a flag in it.
remember the print will/can only say there is a jam if a sensor is or how it 'shouldnt be normally.
if you're out of luck you may find the pieces of a flag loose in the unit.
ideally they have a bit of flexability and just pop out.
BIG rule...dont force 'remove' jams. if it wont come out, contact someone with a bit of mechanical ability, even if they arent a printer tech, (like myself) then at least they have an 'intact' unit to work with so they can see how its supposed to work and just pull it apart to clear the prob area. assuming you've found the area, if the flag is broken i wouldnt try making bits up to do the job, timing is critical, unless you can glue it back together exactly right then dont bother, you'll likely get timing related jam messages. just contact the manufacturer, see i you can get a part number. it may cost you a few bucks for a bit of plastic but its the best way trust me.
HP, lexmark, and fuji xerox i have found pretty good with parts down to a small level. some other brands i wouldnt touch with a barge pole.
after all this. most jams are in the fuser and most people are rough as guts and usually break something in the fuser by yanking it cos they're angry.
most fuser can be sort of pulled apart into sub components (although its not expected in my industry) so if you have an intact fuser but its got a heavily 'fanfold' paper in it so tight you dont even know its there, dont dig it out with a screwdriver, if you score or scratch the surface of the rollers then you done your money there. better to look at it for a bit, try to work out how to loosen it apart and remove the jam, inspect the rollers for scratchs or damage, andreassemble it.
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