Question about Xerox WorkCentre M20i All-In-One Laser Printer
Hi - We have taken the machine apart over and over looking for any bits of paper that could be left in the machine and none are visible?? We turned it off and unplugged it. Is there some way the error message is locked in the machine without their actually being a jam??
I suspect what has happened, is on the fuser, there is an asseembly across the top that has the flag assembly on it.
Most likely the tab that keeps it in place is broken and when you are putting the fuser back in, it is not actuating the sensor. That is why it keeps telling you there is a jam.
It is a black strip that runs across the fuser on a stainless steel shaft.Looking with the fuser installed and the right door opened, it would be on the upper right side. Or above the fuser toward the back.
Posted on Jul 23, 2008
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