Question about Xerox WorkCentre M20i All-In-One Laser Printer

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M20i paper jam 2

Hi - We have taken the machine apart over and over looking for any bits of paper that could be left in the machine and none are visible?? We turned it off and unplugged it. Is there some way the error message is locked in the machine without their actually being a jam??

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I suspect what has happened, is on the fuser, there is an asseembly across the top that has the flag assembly on it.
Most likely the tab that keeps it in place is broken and when you are putting the fuser back in, it is not actuating the sensor. That is why it keeps telling you there is a jam.
It is a black strip that runs across the fuser on a stainless steel shaft.Looking with the fuser installed and the right door opened, it would be on the upper right side. Or above the fuser toward the back.

Posted on Jul 23, 2008

  • Rick Kasper Jul 23, 2008

    There is a way to clear the memory, I don't think that will clear your jam but try this.

    Unplug your machine, and slide it out to access the back.

    There will be a little access door on back about 6 inches by 6 inches. It just has two plastic clips holding it in place. Remove the cover and remove the memory chips from their slots. With the DIMM and Sdram removed, power the machine up and let it come to ready.

    Then power down the machine again, return the memory to the slots and secure them . Then power the machine back on.

    If there was any corruption in the machine that will correct it.

    Have you taken the drum and toner out and flipped the machine on its back and slid a piece of heavy stock through the paper feeder from where it feeds out of the tray? Have you looked in the duplex area? the slot on the right side door behind the transfer roller?

    Jam 2 is normally in the fuser.

    You have cleaned the paper sensor above the fuser? It is not out of place? And the flag that is in the exit area, where the paper exits the machine, is in place?

    I have never seen that code stuck in memory. But that procedure of removing the memory . powering on coming to ready and then replacing the memory is a service way to reset odd faults.

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Posted on Jan 02, 2017

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You need to remove the toner cartridge, and since you said you've taken the whole thing apart, maybe try a flashlight and look for a LITTLE piece of paper that may have torn off that remains stuck around that fuser area (the fuser is the thing behind the toner that gets hot-- so be careful -- but look in the corners and anywhere a small piece of paper could have torn and got stuck.

If you're absolutely sure that there is nothing stuck, I'd try to do a hard-reset: Turn off the machine, unplug the power cord and the cable that goes to your computer (if it's hooked up to one. And if it is hooked up to a computer, power down the computer as well.) Wait a minute or two, plug the computer back in, plug the power cord and cable from the printer back in, then turn on the printer and the computer and let them both go through their various start-ups.

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