Question about Xerox DOCUMATE 510 Flatbed Scanner

2 Answers

Server is busy message

When I try to select the Documate 510 from the scanner drop down box, I keep getting a "switch to" message, then a message saying "server is busy". where can i start troubleshooting this?

thanks

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  • hoby2hq Jul 23, 2008

    this problem seems to have solved itself... now the scan dialog box takes a very long time to pop up, if at all

  • Temuujin Jan 13, 2009

    yes i have the same problem. but mine is worse. When i launch Garena and playing the warcraft the Server is busy dialog box appears and everything starts to slow and also i can't copy the things. when i copy them my pc stops working or freezes. Can anybody solve this problem. or am i having 2 different problems?



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Hello.

I am a Support Engineer with Xerox Scanners.

Sometimes when more than one scanner are or have been installed on a computer, the Operating System will query all devices for their status when interacting with the scanners. Specifically when an applications asks for a list of available scanners, this can create some confusion for the scanning sub-system. Most often one scanner is set as the default. When another scanner is selected, the message that you have described can appear, because the OS is attempting to communicate with the wrong device. You can manually reset the OSs default
You can troubleshoot this issue using this article from our Knowledge Base.

If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.

Regards,
Xerox Scanners Support

Posted on Sep 28, 2012

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How I can remove the code LL-91 from my printer xerox 510

Posted on Aug 28, 2008

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Is there a mac driver for xerox documate 510?


The short answer is no. Very frustrating. For three years they have promised to develop it and now have chosen to discontinue any support for the 510 and instead tell you to spend several thousand dollars for a new Documate 3220 scanner.
No thanks - so long Xerox

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My Xerox Documate 510 adds a line from top to bottom down each scanned document. The line only appears when something is fed into the paper feeder and does not happen when scanned single sheet at a time on...


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Error code 2019


Step 1 - Verify the scanner's power and connection

  1. Verify that the scanner is turnned on
  2. If the Check or Ready light on the scanner is flashing, click VIS1023 - Check Light Blinking on ADF Scanner for more information
  3. Check that the USB cable is connected to both the scanner and the computer
    • It is recommended that the scanner be connected directly to the back of your computer with a 6 foot or shorter USB cable
Step 2 - Redetect the scanner in device manager
  1. Turn the scanner off
  2. Click Here and select "Run" or "Open"
  3. The Windows Device Manager will open
  4. Go to "View" and choose "Show Hidden Devices"
  5. Click the "+" next to "Imaging Devices". This will show all Imaging Devices previously and currently connected to the computer.
  6. If listed, right-click on the DocuMate 510 then left click on "Uninstall"
  7. If asked to confirm the uninstall, click "OK"
  8. If the scanner is listed more than one time, uninstall ALL occurrences of the scanner
  9. IF you see "?Other Devices" in the device manager list, click on the "+" to view the list of Other Devices
  10. Right click on any instince of the scanner in this list then left click on "Uninstall"
    The scanner may be listed as any of the following:
    • USB Scanner
    • USB Device
    • Unknown Device
    • DocuMate 510
  11. Once the scanner has been completely removed from Device Manager, turn the scanner back on
If there is no Found New Hardware message when the scanner is turned back on and the scanner is not listed in Device Manager under Imaging Devices or Other Devices, this typically means the scanner is not communicating correctly with the computer. Try plugging the scanner into a different USB port or using a different USB cable.

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2 Answers

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