Call forwarding all lines on a NEC Dterm80 and blinding the back line numbers so that caller ID doesn't show the numbers to patients
When we close for lunch or leave at the end of the day, we need to call forward all lines (4) to our answering service. There is a way to do this all at once but we don't remember how.
Also, our patients can detect back line numbers by caller ID and we want to make it so that those numbers are restricted from view. Our concern is that they will call a backline after hours and not get the medical attention they need. Can we do this?
In addition, we have repeatedly requested a comprehensive user guide for our phone system from the company we purchased it from and they give us an abbreviated manual that is basically useless. How can we get a copy of a full blown manual?
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Re: Call forwarding all lines on a NEC Dterm80 and...
I can possibably help on the manual, I have been able to find almost any manual for any system at the following site, www.wedophones.com. Just click on the word " manuals " in the upper right side, scroll to your phone system manufacture, click on it then scroll down to your exact phone system and download it to your computer. Good luck. .....Mike
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All of my NEC Dterms have problems I have been replacing them one by one, with my vendor. Today I called my vendor to ask them for 5 more replacements. (this would now make the last of all my original phones to be replaced) To my surprise they told me I can no longer exchange my phones as the warranty is over. GEEZZZ! NEC needs to take responsibility on this matter as this is clearly a manufacturing defect, (phones are dated 2007)
The call forwarding was canceled; try this
1. pick up handset or press speaker
2. dial the code for call fwd busy/ no answer (default code is 744)
or press the forward function key
3. dial 1
4. dial the extension (lead number of your voice mail)
5. press speaker or hang up
depends on the type pf system. Do you have a coib installed in the system? Is caller id setup or programmed? If there is no mif card in the switch you cannot save caller id info. It only shows up when the phone rings and while on the call. There should be a directory key that you can price to scroll through the numbers if everything above is correct. ldtsnj.com
To redisplay the Caller Id Number, press the Line button again.Caller ID Scrolling is possible if you have a MIF-F(C)-10 card in the system and you have a Scroll key programmed on the phone. If you need further assistance, let me know.
I am making the assumption that only line 1 has caller-ID. Both of my suggestions require services on the phone lines themselves, and not thru the phone system.
Line 1 needs features on the line to allow three-way calling. Then you would hit the Recall key after answering to send a Flash to the Central Office to dial the 2nd number. This takes the transfer away from the phone system and puts it on the CO. This requires more time and effort on the staff answering phones, and if a calls comes in while this is in progress, it's going to roll over to another number in the hunt sequence anyway.